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Managing Your Account

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You can view your contract status by logging in MyPage.

Fiber-Optic Network (FTTH)

  • Asahi Net
    Hikari with FLET’s
  • Asahi Net
    Docomo Hikari

Mobile Network

  • ANSIM
    (Data/Voice SIM)
  • Asahi Net WiMAX 2+

ADSL and Other Network Type

  • FLET'S ADSL
  • Other Services

News from Support Desk

  • Support Desk

    2022/05/09

    April 2022 monthly report on Email Virus Check Service has been updated.
  • Support Desk

    2022/04/28

    Switching Part of the WiMAX 2+ Frequency Band to 5G
  • Support Desk

    2022/04/07

    Notice on Revision of Agreement for Provided Service (Revision taking effect on May 1, 2022)

List of Support Updates

Most Frequently Asked Questions

  • Why am I all of a sudden receiving a convenience store payment slip?
  • Why has my Course been changed to the FLET'S ISDN Course?
  • I'm suddenly getting disconnected.

FAQs

Click the FAQs button to view a list of Frequently Asked Questions (FAQ) by category.

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GOOD ISP 顧客満足度 No.1
No.1 for customer satisfaction*

Thank you for visiting the [Support Top] page of Asahi Net, the Internet provider.
Asahi Net is an internet provider service operated by Asahi Net, Inc., a company listed on the first section of the Tokyo Stock Exchange, offering a rich lineup of connection services such as fiber-optic (Hikari Collaboration, FLET'S Hikari), SIM Card and WiMAX. Asahi Net provides a reliable network environment integrating network quality, customer support and price in an excellent balance, leading the company to receive high evaluations from customers in surveys ran by an external party.
*RBB TODAY Broadband Award 2020 - Best ISP Overall
*RBB TODAY Telework Award 2021 - Best ISP
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