Member Support
Request Procedures
You can make various requests for your subscription service in My Page.
Service Support Information
Support Information
Support News
-
-
Notice on Revision of Agreement for Provided Service (Revision taking effect on January 10, 2024)
-
-
-
Monthly Report Update of Email Virus Check (July 2023 to September 2023)
-
-
-
Notice on Closing of Service
-
-
-
Message for Asahi Net Members Who are Affected by Typhoon Yun-yeung (Typhoon No. 13)
-
-
-
Apology and Information Regarding the Error of Web Mail Folders (Update as of September 11, 2023)
-
Maintenance/Outages
-
- From to
-
Credit Card registration
Service may be unavailable.
-
- From to
-
Credit Card registration
Service may be unavailable.
-
- From to
-
New connections to some of our internet services and online application/request
Services are unavailable.
-
- From to
-
Credit Card registration
Service may be unavailable.
-
- From to
-
Account Maintenance service
During the maintenance period, confirmation of supplied service with postal code will not be available.
Do you need
any help?
Most frequently asked questions
Contact Us
We will guide you on what you
want to know and what you need.