Member Support
FAQ
Service Support Information
Support Information
Support News
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Notice of Request and Application Submissions Affected by NTT East and West System Maintenance
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Important: Changes to English Customer Support operation and closing of phone support
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Message for Asahi Net Members Who are Affected by the Earthquake in Kumamoto Prefecture
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Message for Asahi Net Members Who are Affected by the Landslide occurred in July 2026 in Koka-shi, Shiga Prefecture
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Message for Asahi Net Members Who are Affected by the Disastrous Heavy Rain since June 24, 2026
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Maintenance/Outages
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Asahi Net LTE (ANSIM) connection service
New connection failure may occur during this period.
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IPv6 Connection Feature (IPoE), Asahi Net docomo Hikari 10 Gbps and FLET'S Hikari Cross connection services
Service will be unavailable.
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email
There will be a delay in receiving email.
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Mail services, Web Mail
Services will be unavailable.
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Asahi Net docomo Hikari 1 Gbps and FLET'S Hikari Next connection services
Services will be unavailable.
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