Managing Your Account
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Select by network types.
You can view your contract status by logging in MyPage.
Fiber-Optic Network (FTTH)
Mobile Network
ADSL and Other Network Type
News from Support Desk
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- Support Desk
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2018/04/12
Software Updates for Asahi Net's WiMAX 2+ Speed Wi-Fi NEXT W04 and Speed Wi-Fi NEXT W05
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- Support Desk
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2018/04/10
March, 2018 monthly report on Email Virus Check Service has been updated.
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- Support Desk
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2018/03/20
Changes in Conditions Regarding Billing Method from NTT Finance
Most Frequently Asked Questions
- How do I cancel my membership?
- How much will my monthly Asahi Net charge be?
- When I join Asahi Net, what can I do?
- I'm leaving Japan. How do I cancel Asahi Net?
- I can't connect to FTTH with FLET'S. Why?
- I can't connect to the Internet. What can I do?
- I can't connect to FLET'S ADSL. Why?
- The service is advertised as 1Gbps-capable. Will I get speeds of 1Gbps?
- What is IPv6?
- I can connect to the Internet but I can't see web pages. Why?
FAQs
Click the FAQs button to view a list of Frequently Asked Questions (FAQ) by category.
Contact Us
Please click Inquiries for contact information.