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Before Contacting Us
Visit Our FAQ and Instructional Pages
Explore our website to find answers to your questions right away, without any wait time. Below are some of the most popular inquiry topics.
Some of the More Popular Frequently Asked Questions
Contact Us by Online Form
Send us inquiries online, anytime, any day at your convenience.
- Considering Membership
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- General Inquiries
- Inquiries on Asahi Net membership and services.
- General Inquiries
- Asahi Net Members
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- General Inquiries
- Inquiries on services and account maintenance.
- Technical Inquiries
- Inquiries on internet connection, configuration and troubleshooting.
- General Inquiries
Contact Us by Phone
- English Customer Support
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Telephone
[Open Hours] 10 a.m-5 p.m., Monday to Friday,
excluding national holidays0120-577-1350120-577-135
- * Toll free number can only be called from within Japan. If you need to contact us from abroad, please use the Online Form.
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Callback Request
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