Contact

When calling please dial the correct number.

1. Currently, our English Support desk is very busy and you may have trouble reaching us by phone.

   Also, it may take around a week for us to return your calls or reply to your inquiries.

   We apologize for the inconvenience caused.

   Asahi Net Membership Inquiries

   • Telephone

     Open Hours: Mon-Fri 10AM-5PM
     Closed: Sat, Sun, National Holidays

     03-6631-086103-6631-0861

     0120-577-135 If using a NTT landline.

   • Callback Request

     Request a call

   • Considering Membership

     Submit Form

   • Availability Check

     Submit Form

   • FAX

     03-3541-5632

2. Please check the following before you call.

   Most Frequently Asked Questions

   • How do I cancel my membership?
   • How much will my monthly Asahi Net charge be?
   • I can't connect to FLET'S ADSL. Why?
   • What are the differences among the various types of FLET'S Hikari lines? How can I choose a line that is best for me?
   • I have no credit card. How can I join?
   • [FTTH with FLET'S] I am suddenly disconnected from internet.
   • When I join Asahi Net, what can I do?
   • [FTTH with FLET'S] Can I connect to internet with multiple devices at the same time? Will there be effect to the communication speed?
   • [FTTH with FLET'S] Is there a minimum usage period?
   • I can connect to FLET'S ADSL, but can't see Web pages. Why?

   See All FAQs

   Account Management

   You can check your current contract status and change/add services at your account page

   • Member’s account

   Settings and Connection Issues

   Please refer to our Configuration Guide and Maintenance Updates if you need help with settings or a connection problem.

   • Configuration Guide
   • Maintenance Updates

   Contact Us

   Currently, our English Support desk is very busy and you may have trouble reaching us by phone.

   Also, it may take around a week for us to return your calls or reply to your inquiries.

   We apologize for the inconvenience caused.

   English Customer Support
   （General・Technical）

   • Telephone

     Open Hours: Mon-Fri 10AM-5PM
     Closed: Sat, Sun, National Holidays

     03-6631-086103-6631-0861

     0120-577-135 If using a NTT landline.

     Support Line Congestion Status

   • Callback Request

     Request a call

   • General Inquiries

     Submit Form

   • Technical Inquiries

     Submit Form

   • FAX

     03-3541-5632