Contact

When calling please dial the correct number.

1. Asahi Net Membership Inquiries

   • Telephone

     Open Hours: Mon-Fri 10AM-5PM
     Closed: Sat, Sun, National Holidays

     03-6631-086103-6631-0861

     0120-577-135 If using a NTT landline.

   • Callback Request

     Request a call

   • Considering Membership

     Submit Form

   • Availability Check

     Submit Form

   • FAX

     03-3541-5632

2. Please check the following before you call.

   Most Frequently Asked Questions

   • How do I cancel my membership?
   • [FTTH with FLET'S] I am suddenly disconnected from internet.
   • I can't connect to FLET'S ADSL. Why?
   • I can connect to FLET'S ADSL, but can't see Web pages. Why?
   • My computer cannot connect to the Internet but an error appears straight away
   • When I join Asahi Net, what can I do?
   • What are the differences among the various types of FLET'S Hikari lines? How can I choose a line that is best for me?
   • I'm using WiMAX inside the service area but my connection speed is slow. What can I do?
   • [FTTH with FLET'S] Is there a minimum usage period?
   • [Asahi Net WiMAX 2+] Where can the service be used?

   See All FAQs

   Account Management

   You can check your current contract status and change/add services at your account page

   • Member’s account

   Settings and Connection Issues

   Please refer to our Configuration Guide and Maintenance Updates if you need help with settings or a connection problem.

   • Configuration Guide
   • Maintenance Updates

   Contact Us

   English Customer Support
   （General・Technical）

   • Telephone

     Open Hours: Mon-Fri 10AM-5PM
     Closed: Sat, Sun, National Holidays

     03-6631-086103-6631-0861

     0120-577-135 If using a NTT landline.

     Support Line Congestion Status

   • Callback Request

     Request a call

   • General Inquiries

     Submit Form

   • Technical Inquiries

     Submit Form

   • FAX

     03-3541-5632