Password Reset/Reissue
If you have forgotten your password, you need to reissue or reset your password.
The request depends on whether or not you have registered your contact email address*.
If you have registered your contact email address with Asahi Net, reset your password.
If you have not registered your contact email address with Asahi Net, reissue your password.
For both requests, your Asahi Net ID and password are required. If you are not sure of your ID, please make a request for ID-renoticifation.
- *See the following page for information on contact email address.
Password Reset
To reset your password, the following has to be met.
- After you make your request, a password reset URL will be sent to your contact email address. Please check the settings of your mailer that it can receive emails from @asahi-net.jp.
For contact email address, please be sure to enter your registered email address. - Due to security reasons, the password reset URL is valid only for three hours from the time you made your request. If the URL becomes invalid, please make another request to issue a URL.
- Your password will be updated once your reissue request is processed, and the old password will become invalid.
Password Reset
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Please read the descriptions below
For PPPoE users
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When you reset your password, please change the password for your router/modem and mailer too.In that case, you may be separately required to enter the user name and the password for accessing your device.
- *If you are not sure of the user name/password of your device, please contact the manufacturer or reset the device.For safety, please be sure to change the default password before use.
If you are using any of the following services, there is no need to change the settings.
- IPv4 over Ipv6 (DS-Lite/IPIP), ANSIM, WiMAX+5G, WiMAX2+
Changing your router settings
You need to change your router settings when you change your password
Once you change your password, your router will not be able to connect to the internet with the old password. For this reason, please change your router’s password immediately to your new password.
Please be sure read the instructions below
Steps to change your settings:
- 1Reset your password.
- 2Change your router’s connection settings accordingly.
Note:
The setup page and steps depend on your router. Please check the manufacturer’s support page to set up.
If you are using a product of… (linked pages are all only in Japanese)
- *For other products, please check your device’s manual or make a search for its support page.
Changing your mailer settings
When you change your password, you also need to change the password for your mailer and mail app on your smartphone.
- *Also, please use the new password for logging into Web Mail.
Steps to change your settings:
Please check the Setup Guide: Mailer Settings when updating your settings using the new password.
- *Your corresponding ID is required.
Password Reissue
To reissue your password, the following has to be met.
- Password reissue is processed only on weekdays. It will take a few business days until you receive your new password.
- For security reasons, the new password will be sent to you via a simple registered mail or home delivery service. If the ID is a mail ID, Asahi Net will send your new password to your Asahi Net email address (i.e., @asahi-net.or.jp or @asahinet.jp).
- Your password will be updated once your reissue request is processed, and the old password will become invalid. Until you receive your new password, you will not be able to use all the services (internet connection, sending/receiving emails, etc.) which use the corresponding ID.
Password Reissue
-
Please read the descriptions below
For PPPoE users
-
When you receive your new password, please change the password for your router/modem and mailer too.In that case, you may be separately required to enter the user name and the password for accessing your device.
- *If you are not sure of the user name/password of your device, please contact the manufacturer or reset the device.For safety, please be sure to change the default password before use.
If you are using any of the following services, there is no need to change the settings.
- IPv4 over Ipv6 (DS-Lite/IPIP), ANSIM, WiMAX+5G, WiMAX2+
Changing your router settings
You need to change your router settings when you change your password
Once you change your password, your router will not be able to connect to the internet with the old password. For this reason, please change your router’s password immediately to your new password.
Please be sure read the instructions below
Steps to change your settings:
- 1Reset your password.
- 2Change your router’s connection settings accordingly.
Note:
The setup page and steps depend on your router. Please check the manufacturer’s support page to set up.
If you are using a product of… (linked pages are all only in Japanese)
- *For other products, please check your device’s manual or make a search for its support page.
Changing your mailer settings
When you change your password, you also need to change the password for your mailer and mail app on your smartphone.
- *Also, please use the new password for logging into Web Mail.
Steps to change your settings:
Please check the Setup Guide: Mailer Settings when updating your settings using the new password.
- *Your corresponding ID is required.