Support Information
2026
October
September
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Message for Asahi Net Members Who are Affected by 2026 Typhoon Dujuan (Typhoon No. 25)
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Message for Asahi Net Members Who are Affected by the Heavy Rain due to the 2026 Typhoon Krovanh (Typhoon No. 24) and the Autumn Rain Front
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End of Support for Select Communication Setting Methods for Asahi Net LTE ANSIM
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Important: Please update your email settings due to the end of support for select authentication methods (Updated on September 28, 2026)
August
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Message for Asahi Net Members Who are Affected by the Disastrous Heavy Rain since August 27, 2026
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Message for Asahi Net Members Who are Affected by the Disastrous Heavy Rain That Occurred from July 17 to 18
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Message for Asahi Net Members Who are Affected by the Disastrous Heavy Rain since August 13, 2026
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July
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Notice of Request and Application Submissions Affected by NTT East and West System Maintenance
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Important: Changes to English Customer Support operation and closing of phone support
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Message for Asahi Net Members Who are Affected by the Earthquake in Kumamoto Prefecture
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Message for Asahi Net Members Who are Affected by the Landslide occurred in July 2026 in Koka-shi, Shiga Prefecture
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June
May
April
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Message for Asahi Net Members Who are Affected by The Forest Fire in Otsuchi Town, Iwate Prefecture
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Monthly Charges of Asahi Net FTTH with FLET'S and FLET'S Hikari Next will be Revised (Updated on May 14, 2026)
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Notice of Revision of Agreement for Provided Service (Revision Taking Effect on April 24, 2026)
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March
February
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Notice of Revision of Agreement for Provided Service (Revision Taking Effect on April 1, 2026)
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Notice of Universal Service Charge for Broadband Service (Updated on February 13, 2026)
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Monthly Report Update of Email Virus Check (October 2025 to December 2025)
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Message for Asahi Net Members Who are Affected by the Heavy Snow since January 21, 2026
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