Thank you for using Asahi Net.

Asahi Net has been working to improve our English website and FAQ so that customers and members can resolve their issues more easily on their own. Following this initiative, we have decided to consolidate our English Support into our online inquiry form.

Starting September 1, 2026, English Customer support will be provided via the online inquiry form.

We apologize for the inconvenience this may cause and appreciate your understanding and cooperation. After September 1, 2026, please contact us using the following inquiry forms.

How to contact us after September 1, 2026

Online inquiry form

• Inquiry form for customers who have not signed up yet

  https://asahi-net.jp/en/contact/mail/new/inquiry/

• Inquiry form for individual members

  https://asahi-net.jp/en/contact/mail/member/inquiry/

• Technical inquiry form for individual members

  https://asahi-net.jp/en/contact/mail/member/technic/

Online inquiries are accepted 24/7.
Please note that inquiries submitted during weekends and national holidays will be processed and answered on the next business day (Monday through Friday).