Asahi Net | Internet Service Provider (ISP) Services, Internet Connection Services

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Member Support

Asahi Net WiMAX 2+ Support Page

Asahi Net WiMAX 2+ is no longer accepting new applications

New application requests for Asahi Net WiMAX 2+ are no longer accepted as of May 10, 2022.

Connection Setup

See the following Setup Guide for more details on how to set up your connection.

Setup Guide

FAQ

A
Data communication device is a purchased item by customers, and therefore you will need to purchase a new device in case of: loss or damage attributable to customers; damage due to natural disasters including lightning strike.
If you lost the device, please contact English Customer Support. If your device has been damaged, send a technical inquiry to English Customer Support for verification of the situation.
A
It depends on the specification of your device. Asahi Net does not restrict tethering. However, please note that some of the devices sold by NTT Docomo do not support tethering.
A
Data SIM (with SMS) provides data communication and SMS (short message service). Voice calls are not provided.

See more FAQs

Request Procedure-related Information

Contract change

Plan change

This section gives you information on plan change of your subscription service.

  • Plan change request can be made only once a month.
  • The new plan will be applied starting the first day of the following month.
    • *If your plan change request is made at the end of the month between 9:30 p.m. and 11:59 p.m., the new plan may be applied starting next-next month.
  • You cannot change to a plan with a different contract (subscription) period.
  • Cancellation charge will not be incurred for plan change.

Cancellation

This section gives you information on the cancellation request procedure of subscription service.

  • Monthly charge will be fully billed for the month of cancellation.
  • A cancellation charge will incur if cancellation is made outside the contract renewal period.
  • If you wish to terminate your Asahi Net membership, there is a need to make a membership termination request after cancelling all your subscription services.

Cancellation procedure

Make a cancellation request in My Page.
See the following page for more details on how to make a request.

Cancellation of Subscription Service
Cancellation charge

You can check your current contract (subscription) period in My Page.
See the following for more details on renewal period and cancellation charge.

Unlimited Data with LTE Plan/Fixed Data with LTE Plan
  • The contract (subscription) period of Unlimited Data Plan with LTE and Fixed Data Plan with LTE is three years (37 months), and the first month refers to the following month of the service opening month.*1 If cancellation is not requested during the contract renewal period, your contract will be automatically renewed for the next three years.
  • If the contract is canceled during the contract period excluding the contract renewal period, a cancellation charge will be billed separately. If cancellation is requested before the end of the 12th month counting from the following month of the service opening month, a 19,000 yen cancellation charge (non-taxed) will be billed; if cancellation is requested between the 13th month and the 24th month, a 14,000 yen (non-taxed) cancellation charge will be billed; if cancellation is requested in the 25th month and after, a 9,500 yen (non-taxed) cancellation charge will be billed.

Contract (subscription) for the first time: First month refers to the following month of the service opening month, and 37th month is the contract renewal period. Contract for the second time: The first month refers to the contract renewal month of the previous contract, and 37th month is the contract renewal period.
Example: Application made on January 1, and device is shipped on January 11.

  • ※1Service opening month
    It refers to the month which includes either of the following date: date when you connect to the internet using the data communication device purchased from Asahi Net; or 10 days after the shipping date of Asahi Net’s data communication device. The earlier date will be applied.
Unlimited Data Plan/Fixed Data Plan
  • The contract (subscription) period of Unlimited Data Plan and Fixed Data Plan is two years (25 months), and the first month refers to the following month of the service opening month.*1 If cancellation is not requested during the contract renewal period, your contract will be automatically renewed for the next two years.
  • If the contract is canceled during the contract period excluding the contract renewal period, a cancellation charge will be billed separately. If cancellation is requested before the end of the 12th month counting from the following month of the service opening month, a 19,000 yen cancellation charge (non-taxed) will be billed; if cancellation is requested between the 13th month and the 24th month, a 14,000 yen (non-taxed) cancellation charge will be billed; if cancellation is requested in the 25th month and after, a 9,500 yen (non-taxed) cancellation charge will be billed.

Contract (subscription) for the first time: First month refers to the following month of the service opening month, and 25th month is the contract renewal period. Contract for the second time: The first month refers to the contract renewal month of the previous contract, and 25th month is the contract renewal period.
Example: Application made on January 1, and device is shipped on January 11.

  • ※1Service opening month
    It refers to the month which includes either of the following date: date when you connect to the internet using the data communication device purchased from Asahi Net; or 10 days after the shipping date of Asahi Net’s data communication device. The earlier date will be applied.

Other

About LTE option

You can connect to the internet outside of the available area of WiMAX 2+ by using the au 4G LTE line.

How to Use

You can use the LTE option by switching the communication mode of your device to High-Speed Area Mode.
See the following page for more details on how to set up.

Charges

Initial fee and monthly charge are not required.*1
This feature is provided for free.

  1. *1LTE option has become free of charge starting the December 2023 usage.

Check the data traffic and communication record/billing statement

You can find the amount of your data traffic via WiMAX 2+ Check Contract in My Page. You can check your data traffic up to the previous day per communication mode.
The billing statement for your data traffic can be found via Communication record/billing statement in My Page. Billing statement can be checked the next-next month of the actual usage month, and shows up to three months.

My Page
  • ※Your Asahi Net ID and password are required.

Speed restriction

Speed restriction based on exceeded monthly data traffic
  • If you are subscribed to either Fixed Data Plan or Fixed Data Plan with LTE, and if the total data traffic of your monthly WiMAX 2+ in High-Speed Mode and High-Speed Plus Area Mode exceeds 7GB, the communication speed will be restricted to 128 kbps at the most until the end of the month.
  • If you are subscribed to either Unlimited Data Plan or Unlimited Data with LTE Plan, and if your device supports au 4G LTE, and if the speed restriction (for exceeding the monthly 7 GB) in High-Speed Plus Area Mode is applied, the WiMAX 2+ communication in High-Speed Mode will also be restricted.
Speed restriction based on the data traffic for the most recent three days

If the total data traffic of WiMAX 2+ and au 4G LTE for the most recent three days exceeds 10 GB, the communication speed will be restricted to 128 Kbps starting next day at 6:00 a.m. to 2 a.m the next-next day. The current day refers to the day when the 10 GB limit has been exceeded.

  • *The restriction time may be extended until 6 a.m. at the longest for communications established before 2 a.m. In this case, speed restriction will be unlocked by disconnecting the session.

See the following figure for more details.

Figure: Speed restriction

There is a notification service to inform you by email the next day past 1 p.m. if you exceed the 3-day total data amount.
If you wish to use the service, please make an application via Data Amount Notification Service page (in Japanese) by UQ Communications, Inc.

Trouble when using

Lost/damaged data communication device

If your device has been damaged, send a technical inquiry to English Customer Support for verification of the situation. Since data communication device is a purchased item by customers, you will need to purchase a new device in case of: loss or damage attributable to customers; damage due to natural disasters including lightning strike.
If you have lost the device, please contact English Customer Support. In case of loss/damage, there is no reduction of charges for the period which you cannot use the service.

Inactivation due to lost device

If you wish to inactivate the communication due to lost device, please contact Asahi Net English Customer Support.
You can contact us either through General Inquiries or Technical Inquiries.

How to contact us
Faulty device

See the Troubleshooting page for any failure with the device.

Troubleshooting page

Optional Services

*All charges shown on this page include tax.

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