Change/Reset Password

This page provides instruction and procedures to change password, and to reset password for those members who have forgotten their passwords.

* Notes

Once you reset your password, the new password will take immediate effect and your previous password can no longer be used.

If you are resetting a password that is saved in connection settings, on your connection devices such as router, or in email software, please change to your new password once you reset your password. We recommend you to check the connection services or email software that you are using and to print/save the configuration guide before requesting for a password reset.

Settings Guide: Connection Courses

Settings Guide: Email software

Change Password

You can change your current password online. Please read the Notes indicated above, and then click the Proceed button below to login to the Services User Page to change your password.

  • ID and corresponding password is required to login.
Change Password
Login ID
UFM

Proceed

What is Login ID?

Asahi Net provides several IDs by service and by purpose.
Login ID refers to IDs required to login to the Services User Page and manage your account.

Please refer to the following chart for explanation of each ID.

ID Name Purpose How to confirm your ID
U
User ID
(e.g.) ab4t-ash
  • To login to Services User Page.
  • To manage your account.
  • To connect to internet.
  • To send/receive emails.
  • To apply/use various paid services.
Please refer to the document, Asahi Net User ID and Password Notification, sent from Asahi Net at the time you became a member.
F
Family ID
(e.g.) ab4t-ash
  • To login to Services User Page.
  • To manage your account.
  • To connect to internet.
  • To send/receive emails.
  • To apply/use various paid services.
Please refer to the document, Asahi Net User ID and Password Notification, sent from Asahi Net at the time you became a member.
M
Mail ID
(e.g.) m1234ab567c
  • To login to Services User Page.
  • To send/receive emails.
  • To apply/use various paid services.
Please refer to the email message sent to your contact email address from Asahi Net.
FTP
FTP ID
(e.g.) f1234ab567c
  • To login to Services User Page.
  • To connect via FTP to webpages of Virtual Domain/MMJP Web Hosting Services.
  • To check homepage data size.

The type of document sent from Asahi Net will vary depending on service. Please refer for the service you are subscribing.

  • The document sent will be in Japanese.
Virtual Domain Web Hosting Service/MMJP Web Hosting Service
『独自ドメイン・MMJPホームページ設定完了のお知らせ』
(Notice on Settings Completed for Virtual Domain/MMJP Web Hosting Service)
User CGI Service
『ASAHIネットの有料ホームページ設定完了のお知らせ』
(Notice on Settings Completed for Asahi Net Paid Homepage/Web Hosting Services)

Don’t know your ID?

Reset Password (Forgot password)

To ensure security and protection of our members’ personal information, Asahi Net does not provide information on members’ passwords through Customer Support.
For those members who have forgotten passwords, guidance is provided via the following Password Reset Navigation. Please read the Notes indicated above before proceeding to reset your password.

Password Reset Navigation

  1. Have you registered contact email address with Asahi Net?
  2. Do you know the corresponding ID for which you forgot the password?
  • Reissue Password

    If you have not registered contact email address with Asahi Net, a new password will be sent to your registered postal address via simplified registration postal mail or parcel delivery service. This is to ensure security and protection of our members’ personal information.

    • Please note that it will take a few business days before you receive your new password.

    Please request for a password reissue in the following webpage.

    Password reissue request

  • Reset Password

    You can reset your password in the following webpage. Please have your relevant ID ready to proceed.

    Send password reset URL

  • Confirm Your ID and then Proceed to Reset Password

    If you forgot both your ID and password, please follow the steps below.

    [1] Confirm your ID

    First, confirm your ID, following the guidance indicated in the webpage below.

    Confirm ID

    [2] Reset password

    Next, proceed to reset password in the following webpage.

    Send password reset URL