Cancellation of Subscription Service

1. 1

   After logging into My Page, click Services in Use.

   

2. 2

   Click the button, “Check contract details” for the service you wish to cancel.

   

3. 3The details of your service and buttons to make a request will be shown. Click the Cancel button.

Precautions

• Depending on your subscription service and its usage period, you may be billed for a cancellation charge. To check for any cancellation charge, You can check for any cancellation charges in the Asahi Net Contract Details which is issued when applying for your subscription service, or in the Check/Change Contract Information page of your subscription service.
• You do not need to take the cancellation procedure for the following services. If you wish to change to a different service, any of the following will be canceled once you start using the new service.
  • FLET’S Hikari Next
  • FLET’S ADSL
  • FLET’S ISDN
  • Dial-up
  • Mail and Blog
• Cancellation of a service does not mean the termination of your Asahi Net membership. If you wish to terminate your Asahi Net membership, there is a need to make a membership termination request after cancelling all your subscription services.

  Termination of Asahi Net Membership

Cancellation steps

Cancellation steps depend on the service you are subscribed to. Please select your service to see its cancellation steps.