Date of termination

Asahi Net processes termination requests for the end of the current month for requests made by the 15th of every month.
Termination requests made and accepted after the 15th will be processed to be terminated on the end of the following month.

Example:
If you make your membership termination request between 4/16 and 5/15 -> Your membership is terminated at the end of May.

Example:
If you make your membership termination request between 5/16 and 6/15 -> Your membership is terminated at the end of June.

Billing of usage charges

Depending on your subscription service/period, a contract cancellation charge may incur.
To see the details on charges: After logging into My Page, find the contract details of your subscription service under the list of Services in Use.
You can also check the Notification of Contract Details which is issued when you make your application.

How billing to payment works

Example:
If you terminate your membership at the end of May -> Usage for May (5/1 to 5/31) is billed in June.

Billing of cancellation charge

Depending on your subscription service and its usage period, you may be billed for a cancellation charge. You can check the details in the Asahi Net Contract Details which is issued when applying for your subscription service, or in the Check/Change Contract Information page of your subscription service.

Asahi Net email address

If you terminate your membership, you will not be able to continue using the email address provided by Asahi Net.
If you wish to continue using your Asahi Net email address, please change your course to the following.

Cancellation of subscription service

In order to terminate your Asahi Net membereship, there is a need to first cancel your subscription service. You cannot terminate your membership if you have note completed the cancellation process.
See the following page for more details on cancellation of subscription service.

Cancellation of Subscription Service

• *If you wish to cancel the FLET’S fiber-optic line by NTT together with the cancellation of the service, you are asked to contact NTT separately.

Membership termination

Check the steps of request procedure

1. STEP1

   Click Cancellation/Termination on My Page

   After logging into My Page, click Cancellation/Termination in the bottom of the page.

   

2. STEP2

   Check the precautions for termination

   The Precautions for Membership Termination page will be shown. Please read the details.
   Read to the bottom of the page, click the My Page button and proceed to the Termination of Membership page.

   

3. STEP3

   Make a request on the Termination of Membership page

   Click the Terminate button on the Termination of Membership page and enter the required information.
   Confirm the information you have entered. Your request will be completed by clicking the Terminate button.

   

   If any service which needs cancellation is shown under Before terminating your membership, go to STEP 4.

4. STEP4

   Check the service which needs cancellation

   Check the service shown under Before terminating your membership, and request for cancellation by clicking the Check Contract/Request button.
   If more than one service is shown, you need to make a cancellation request for each service.

   

5. STEP5

   Service cancellation request

   The contract page of the applicable service will be shown. Click the Cancel button to make a cancellation request.

   • *If any charges (such as contract cancellation charge) incur, the details will be shown.

   

6. STEP6

   Click Terminate again on My Page home

   On the home of My Page, click Cancellation/Termination again.

   

7. STEP7

   Go to Termination of Membership page via Precautions for Membership Termination page

   The Precautions for Membership Termination page will be shown. Click the My Page button in the bottom of the page and go to Termination of Membership page.

   

8. STEP8

   Make a termination request on the Termination of Membership page

   Click the Terminate button on the Termination of Membership page and enter the required information.
   Confirm the information you have entered. Your request will be completed by clicking the Terminate button.