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Precautions for Membership Termination and
How to Terminate

This section explains about the precautions for Asahi Net membership termination and how to terminate.

Date of termination

Asahi Net processes termination requests for the end of the current month for requests made by the 15th of every month.
Termination requests made and accepted after the 15th will be processed to be terminated on the end of the following month.

Example:
If you make your membership termination request between 4/15 and 5/14 -> Your membership is terminated at the end of May.

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Example:
If you make your membership termination request between 5/15 and 6/14 -> Your membership is terminated at the end of June.

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Billing of usage charges

Depending on your subscription service/period, a contract cancellation charge may incur.
To see the details on charges: After logging into My Page, find the contract details of your subscription service under the list of Services in Use.
You can also check the Notification of Contract Details which is issued when you make your application.

How billing to payment works

Example:
If you terminate your membership at the end of May -> Usage for May (5/1 to 5/31) is billed in June.

image of Billing of usage charges

Billing of cancellation charge

Depending on your subscription service and its usage period, you may be billed for a cancellation charge. You can check the details in the Asahi Net Contract Details which is issued when applying for your subscription service, or in the Check/Change Contract Information page of your subscription service.

Asahi Net email address

If you terminate your membership, you will not be able to continue using the email address provided by Asahi Net.
If you wish to continue using your Asahi Net email address, please change your course to the following.

Thinking of quitting Asahi Net?You can keep your Asahi Net email address & other optional services by subscribing to Mail and Blog Course. 330 yen a month Doesn’t have to be an Asahi Net line. Details

Cancellation of subscription service

In order to terminate your Asahi Net membereship, there is a need to first cancel your subscription service. You cannot terminate your membership if you have note completed the cancellation process.
See the following page for more details on cancellation of subscription service.

Cancellation of Subscription Service

  • *If you wish to cancel the FLET’S fiber-optic line by NTT together with the cancellation of the service, you are asked to contact NTT separately.

Membership termination

You can check or change your registered information in My Page.

My Page
  • *Your Asahi Net ID and password are required.
Precautions
  • Cancellation of service(s) does not mean the termination of your Asahi Net membership. Be sure to make a request for membership termination after canceling all of your subscription services.
  • After you cancel your subscription service(s), a Terminate button will be shown on the Termination of Membership page. Click the Terminate button to complete your request.
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