1Reboot your device

Your problem may be solved by rebooting your device. Try rebooting your device first by following the instructions below.

1. STEP1

   Turn off the power of PC/smartphone/tablet

   Turn off the power of your PC, smartphone, tablet, etc.

   

2. STEP2

   Check for unplugged or loose wire connection and check the power

   Check if the wire connection is not unplugged or loose. Check also if the power is on or off.

   

3. STEP3

   Unplug the router/modem

   Unplug the home gateway, ONU, modem, etc.

   

4. STEP4

   Wait for about 10 seconds and turn on the router/modem again

   After waiting for about 10 seconds, replug the router/modem.
   Do the same to any other router/modem connected to the internet.

   

5. STEP5

   Check the lamp status

   If the router/modem reboots successfully, all the lamps will turn on, and then off. It will take about two minutes until the status returns to normal.

   

6. STEP6

   Check your internet connection

   Turn on your PC/smartphone/tablet to see if it can connect to the internet.

   

2Reboot your PC/smartphone/tablet

3Check the speed with other device

Check the connection speed with a different device (PC/smartphone/tablet) from the one used in 2. Reboot your PC/smartphone/tablet.

4Contact us

Please contact Asahi Net English Support.

Technical Support

Connection Setup/Trouble

Online form

Inquiries are accepted 24/7. Feel free to use the form anytime.

Technical Support Inquiries

Phone (English Customer Support)

0120-577-135

10 a.m-5 p.m., Monday to Friday, excluding national holidays

• *Toll free number can only be called from within Japan. If you need to contact us from abroad, please use the Online Form.

Support Line Congestion Status