Steps to Receive

• *When you can receive your cashback depends on the campaign you applied to. For details, see My Page.

Steps to Make a Request

1. STEP1

   Asahi Net sends you an email regarding the cashback

   An email informing you about the cashback will be sent to the contact email address which you registered with Asahi Net. If you have not registered your contact email address with Asahi Net, please do so via the following link.

   Email address registration (log in with your Asahi Net User ID and password)

   Subject: An explanation of Asahi Net's cash back payment process
   From: no-reply@asahi-net.or.jp

   • *Depending on the mailer you are using, the email may be sorted as spam. If you do not receive the email, please check your spam folder.

   Please note that if you have not registered your email address with Asahi Net, this notice will be sent to your Asahi Net email address (which is issued by Asahi Net).

2. STEP2

   Make a request on the Receive Cashback page

   Use your Asahi Net ID and password to log into the Receive Cashback page.
   After logging in, a webpage by WELLNET CORPORATION will be shown. Please check the content of the page and make a request.

   If you have forgotten your password

   The Receive Cashback page should look like as shown below.

   • 

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3. STEP3

   Cashback paid to your specified bank account

   After your request to receive your cashback is accepted, a notification email will be sent to you.

   Please note that the remittance date differs depending on the time when your request is processed.
   If your request is processed by 2:29 p.m. (weekdays), you receive your cashback on the same day you made the request.
   If your request is processed after 2:30 p.m. (weekdays) or on weekends and holidays, you receive your cashback on the next bank business day.

   

4. STEP4

   Receipt completed

   After your cashback payment is completed, a notification email will be sent to you.
   Please check the bank account which you specified.

Precautions

• The timing of the email sent by Asahi Net about the cash back process is determined by the campaign and rewards program in effect at the time you made your application. For details, please refer to the Campaigns/Rewards webpage and information made available at the time of your application.
• Between 1am and 5am on the second Thursday of an even numbered month (i.e., February, April, June, etc.) the Get Cash Back page is unavailable due to periodic maintenance.
• Should you fail to register your bank account information within 45 days of the sending of Asahi Net’s email about the cash back process, the cash back payment will become void. The email cannot be resent.
• Email is the only method used to inform you of the cash back process.
• After making the cash back payment, a record of the payment will remain in Wellnet Corporation's system, in keeping with their policy for the handling of personal information. For details of that policy, please visit Wellnet Corporation's Web site.
• Please take care entering your bank account information. Should you make an error entering your bank account information the cash back payment may fail to reach your bank account.