FAQ

Precautions

This is a service provided by NTT DOCOMO INC. with Asahi Net, Inc. acting as its sales representative and billing representative.

Hikari TV Terms of Use (Only in Japanese)

Conditions

In order to use the Service, you need to subscribe to NTT East/West's fiber-optic line.
A supported tuner is required to watch the terrestrial digital/BS digital broadcasts. For information on Hikari TV supported tuner or TV/PC with a tuner function, please refer to the following page.
Supported Tuner (only in Japanese)

• *Hikari TV is not available with FLET'S Hikari Light.
• *Depending on your area or conditions, Hikari TV may not be available. For available area and conditions, please refer to the following page.
  Terrestrial digital/BS digital/BS 4K digital broadcasts (only in Japanese)
• *Hikari TV may not operate properly in an environment where a PNA device is being used.
• *Fire TV Stick is not supported and therefore it is unavailable.

When you can start watching

You can start watching the Video Service as soon as you are done with the initial settings.
To watch the Channel Service, however, it will take a little more time as follows.

Customers in NTT East area	About an hour after completing the initial settings
Customers in NTT West area	About 24 hours after completing the initial settings

IP retransmission service of digital terrestrial/BS digital/BS 4K digital broadcasts

• To watch terrestrial digital broadcasts/BS digital broadcasts/BS4K digital broadcasts (hereinafter referred to as "Terrestrial/BS/BS4K Digital Broadcasts") a supported tuner (*1) is required.
• When compared to standard Terrestrial/BS/BS4K Digital Broadcasts, there is a slight broadcast delay and it takes a little time to change between channels.
• When compared to standard Terrestrial/BS/BS4K Digital Broadcasts, there may be a slight difference in the time required to display data on the screen sent through datacasting. Furthermore, there are cases where services of standard Terrestrial/BS Digital Broadcasts cannot be received, such as in audience participation shows that use bidirectional data broadcast services, being unable to send ballot results, show the accurate ballot results, and participate in lotteries or receive prizes, etc.
• When compared to standard Terrestrial/BS/BS4K Digital Broadcasts, there is a difference in image quality and deterioration of image quality may occur. High definition (HD) images (Hi-Vision) are available only when viewed with a HD capable television. It is not possible to view in HD images if you are viewing with a standard definition (SD) quality television.
• Terrestrial digital broadcasts for mobile phones and mobile devices (one-segment broadcasts) and independent datacasting of BS digital broadcasts are not included in the retransmission service of Terrestrial/BS Digital Broadcasts.
• For various reasons, Terrestrial/BS/BS4K Digital Broadcasts on Hikari TV may be ended. In such case, those customers who wish to continue viewing Terrestrial/BS/BS4K Digital Broadcasts will need to provide at their own cost a television capable of showing Terrestrial/BS/BS4K Digital Broadcasts, as well as an antenna, etc.
• NHK Receiving Fees (subscription fees) are not included in Hikari TV charges. You are required subscribe to NHK.
  For more information about NHK subscription, please contact NHK via the following page.
  Inquiries regarding NHK Receiving Fees
• For inquiries about Terrestrial/BS/BS4K Digital Broadcasts, please contact Hikari TV Customer Center via the following page.
  FAQ (only in Japanese)

Notes on IP retransmission service of terrestrial digital broadcasts provided by Hikari TV

• Depending on the area you live, there may be differences in the lineup of channels that can be viewed through a direct antenna connection and the channels available through this service.
• The retransmission service can be viewed in the available areas of the retransmission service (*2), and use of an NTT East/NTT West FLET'S Hikari Next (*3) line is required to view the service.
• Maximum two channels of terrestrial digital broadcasts can be viewed simultaneously with a single NTT fiber-optic line. In order to view the second channel with another TV or to record the program of the second channel with a recorder, you are required to apply for another subscription.
  1. *1Refer to the following page for supported tuners.
     Supported Tuners (only in Japanese)
  2. *2 Refer to the following page for available areas.
     Terrestrial Digital/BS Digital/BS4K Digital Broadcast (only in Japanese)
     Please note that depending on facilities and equipment, terrestrial digital broadcasts may not be available even within the available area.
  3. *3The service is not available to users of FLET'S Hikari Next Business Type lines and NTT East FLET'S Hikari Light lines.

Use of Service

Please refer to the following page for more information on the use of this service.

Indications based on Act on Specified Commercial Transactions

Inquiries Regarding Hikari TV

Please contact NTT docomo’s Hikari TV Customer Center for inquiries other than application request-related matters.
Open hours: Open 365 days, 24/7.

0120-001144

See the following page for details on inquiries which NTT docomo accepts and inquiries using an online form.

NTT docomo: Hikari TV Inquiry (only in Japanese)

• *Please check the details under 提携プロバイダ経由でひかりＴＶをご契約の方 (= Those who are subscribing Hikari TV through partner provider).

Note:

Application requests for Oneuchi Plan, TV-Osusume Plan, and Video-Zanmai Plan are no longer accepted as of June 28, 2022.
Details of Plans applied before June 28, 2022, could be checked from the page below.

Details of plans applied before June 28, 2022