Slow internet:

WiMAX 2+

1Reboot your device

Your problem may be solved by rebooting your device. Try rebooting your WiMAX 2+ router first.

Still having

2Reboot your PC/smartphone/tablet

Reboot your PC/smartphone/tablet and check the speed after reconnecting to the internet.

Still having

3Check the speed with other device

Check the connection speed with a different device (PC/smartphone/tablet) from the one used in 2Reboot your PC/smartphone/tablet.

If the connection speed of other PC/smartphone/tablet is normal, please contact the manufacturer of the device with slow internet speed for support.

Still having

4Check for speed restriction in My Page

Asahi Net WiMAX 2+ has a speed restriction depending on the plan or data traffic.
Please check in My Page shown below for WiMAX 2+ speed restriction.

  • *Your Asahi Net ID and password are required.

Still having

5Contact us

Please contact Asahi Net English Support.

Technical Support

Connection Setup/Trouble

Online form

Inquiries are accepted 24/7. Feel free to use the form anytime.

Technical Support Inquiries

Phone (English Customer Support)


10 a.m-5 p.m., Monday to Friday, excluding national holidays

  • *Toll free number can only be called from within Japan. If you need to contact us from abroad, please use the Online Form.
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