Maintenance/Outages

Outages

The following is a list of outages of the past four weeks. We apologize for the inconvenience caused.

From To Detail
FLET'S ISDN connection Service have been unavailable in Tokyo Pref.
FLET'S ADSL connection Service is have been unavailable in Shiga Pref.
Communication with some destinations was unstable at times.
Asahi Net docomo Hikari 1 Gbps for Detached House and FLET'S Hikari Next Family connection services have been unavailable in Aichi Pref. due to equipment failure at NTT WEST.
The support telephone line was unavailable due to failure in the toll free and auto-guidance systems.
We apologize for the inconvenience.

Reference: NTT Communications “Failure: Unavailability in some of the auto-guidance systems” (Only in Japanese)
https://support.ntt.com/freedial/trouble/detail/33737/
All-Japan Access Point connection service may have been unavailable.
Online applications and requests using Asahi Net My Page may have been unavailable.
Online applications and requests using Asahi Net My Page may have been unavailable.
--- Due to the impact of the disaster, Asahi Net LTE (ANSIM) connection service may be unavailable.

Emergency Maintenance

Emergency maintenance information will be posted in this section (if any).

Maintenance

Maintenance is required to enhance connection lines and equipment. You may not be able to make new connections or established connections may be disconnected during the time listed below. Also, system maintenance is performed every Thursday from 06:00 to 06:30.

Date/Time Area Service/Impact
Nationwide
Credit Card registration
Service may be unavailable.
Nationwide
Credit Card registration
Service may be unavailable.
Nationwide
Credit Card registration
Service may be unavailable.
Nationwide
Web Mail
Service will be unavailable.
Nationwide
Credit Card registration
Service may be unavailable.
Nationwide
Mail services, IMAP Function, Web Mail
Services will be unavailable.
Nationwide
Credit Card registration
Service may be unavailable.
Nationwide
Credit Card registration
Service may be unavailable.

Asahi Net Support News

Asahi Net provides support news including installation work date/time for connection services and servers, outage information, security information, etc for members. The time written in the email is based on the 24-hour clock.
If you want to receive the Asahi Net Support News, subscribe via the following page.

Contact Us

We will guide you on what you want to know and what you need.

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