1Reboot your device

Your problem may be solved by rebooting your device. Try rebooting your device first by following the instructions below.

1. STEP1

   Turn off the power of PC/smartphone/tablet

   Turn off the power of your PC, smartphone, tablet, etc.

   

2. STEP2

   Check for unplugged or loose wire connection and check the power

   Check if the wire connection is not unplugged or loose. Check also if the power is on or off.

   

3. STEP3

   Unplug the router/modem

   Unplug the home gateway, ONU, modem, etc.

   

4. STEP4

   Wait for about 10 seconds and turn on the router/modem again

   After waiting for about 10 seconds, replug the router/modem.
   Do the same to any other router/modem connected to the internet.

   

5. STEP5

   Check the lamp status

   If the router/modem reboots successfully, all the lamps will turn on, and then off. It will take about two minutes until the status returns to normal.

   

6. STEP6

   Check your internet connection

   Turn on your PC/smartphone/tablet to see if it can connect to the internet.

   

2Check the lamp of the router/modem

1. STEP1

   Check how the lamps look like on the router/modem

   Choose the type of router/modem you are using.

   

   Home gateway

   

   GE-ONU and broadband router

   

   Home gateway and broadband router

   

   Small ONU

2. STEP2

   Check the lamp of the router/modem

   Home gateway

   Check if the following lamps of home gateway are on.

   • 認証 (= Authentication): Green light is on
   • 光回線 (= Fiber-optic line): Green light is on
   • UNI: Green light is on or blinking

   

   GE-ONU and broadband router

   Please see if the ONU lamps are on as shown in the image.

   • 認証 (= Authentication): Green light is on
   • 光回線 (= Fiber-optic line): Green light is on
   • UNI: Green light is on or blinking

   

   Home gateway and broadband router

   Check if the following lamps of home gateway are on.

   • 認証 (= Authentication): Green light is on
   • 光回線 (= Fiber-optic line): Green light is on
   • UNI: Green light is on or blinking

   

   Small ONU

   Check if the following lamps of small ONU are on.

   • Lamp: Both two lamps are on

   

   If your router/modem has a different lamp name(s), proceed to 3.

3. STEP3

   Check your internet connection

   If the lamp of the router/modem is properly lit as shown in STEP 2, check if your PC/smartphone/tablet can connect to the internet.

   

3Contact us

Take a note on the status of the lamp, and contact Asahi Net English Customer Support.