Building Connections,
Supporting Communication
Asahi Net started as a network service provider of personal computer communication, which was widely popular in Japan in the 1990's. With the development of communication technology and faster and larger data transfer, Asahi Net expanded to provide a variety of network services including fiber-optic connections, mobile connections, and low-cost SIM cards.
We are highly committed to maintain the quality of our network that has already become an essential part of our customers' everyday life, which is almost unconsciously used.
However, we can only provide services that can be valued by our customers for a long period of time by committing to quality that does not depend on high cost.
We have been a pioneer in employing advanced network technology while consistently accumulating know-how.
We have been aiming to do that while offering services to our customers at a reasonable price.
Our progress over the past quarter-century, building connections and supporting communication is based on our effort to refine our services by finding the right balance between up-to-date technology and price.
Through our services, we hope to enhance connection and communication among people.
Asahi Net has and will continue to build connections and support communication with integrity.
Quality
Supported by our people, our most valued asset
Starting from personal computer network service in 1990, Asahi Net has provided a number of services such as internet connection in 1994, ADSL connection in 2000, and connection through fiber-optics in 2001, along with the advance of technology.
Although the services we have offered have changed over time, our effort to acquire new technologies and to incorporate them into our services has not changed. Our consistent aim during these years has been to build a robust network that can be operated without ever experiencing an outage.
We have also always valued our customers. That is why we committed to an in-house customer service center, to listen to what our customers have to say and to upgrade our services accordingly.
Asahi Net's priority lies not only on the quality of communication but also on the quality of customer support.
Quality means a lot, when offered at an acceptable price
Internet used to be a high-end, high-cost technology used only among a few technophiles. Then an internet service provider appeared that believed the internet should and could be offered at an affordable price without sacrificing quality. That was Asahi Net.
By accumulating know how in technology development and operation, and by avoiding excessive advertising investment we were able to reduce our prices.
Such efforts have gradually but definitely gained the support and approval of our customers, contributing to the growth and progress of Asahi Net.
Asahi Net - Ranked No. 1 for Customer Satisfaction
Asahi Net is committed to provide quality service at a reasonable price, which has led us in receiving high evaluations from our customers in surveys ran by external parties.
Since the start in 2002, Asahi Net has won multiple awards.
As of the latest, Asahi Net received No. 1 in RBB Today Broadband Award 2023 ISP Category, No. 1 in Carrier Category (by Area) for East Japan, Best Award in RBB TODAY Telework Award 2023 ISP Category. Asahi Net has also received the Best Award for Customer Support Category, and Excellent Award for Speed Category and Online Game Category in RBB TODAY Hikari Collaboration Award 2024.
Supported by the customers who have chosen Asahi Net, we will continue to be devoted in improving network quality, enhancing customer support, and providing services at a justifiable price.
Customers' Voice
This section shows you some comments from our customers.
* Selected comments from our customer survey conducted in December 2016.
I was appealed by Asahi Net's connection services designed with the future in mind such as sustainability and uniqueness since the pre-internet era's communications using personal computers.
Service
Fiber Optic
Chose Asahi Net for their price, service details, and reputation.
Service
Fiber Optic
I decided to use Asahi Net for its connection quality and long-established reassurance.
Service
Fiber Optic
I chose Asahi Net because their main business is communication business.
Service
Fiber Optic
It's been 15 years since I joined and I'm always satisfied with their service quality!
Service
Fiber Optic
Since 2005 when I subscribed, their service quality is always stable and maintained.
Service
Fiber Optic
I've been a member for over 20 years. Our surrounding environment has changed a lot, but their service quality has not changed and I feel comfortable using their service.
Service
Fiber Optic
I joined Asahi Net about two decades ago, used several ISP services and became a member again. I'm very satisfied with their services.
Service
Fiber Optic
It's about a year since I changed to AsahiNet Hikari and all is good.
Service
Fiber Optic
Very satisfied. They also support IPoE.
Service
Fiber Optic
I think the quality is good. I'm using the service for both personal and business use without any problems.
Service
Fiber Optic
Asahi Net promptly announces maintenance and outage info, and fast at recovery.
I'm also very pleased that the speed doesn't slow down depending on the period of time.
Service
Fiber Optic
The connection is all OK and I'm satisfied since I joined.
I was also impressed how the customer support helped me around on the phone when I tried to set up my email in my PC.
Service
Fiber Optic
I'm very pleased at this point.
I'm using the service without any problems, and they have good customer support.
Service
Fiber Optic
This year, I switched to fiber-optic line from ADSL. Their instructions were great, and I was able to switch to the new service without any concern. The connection is also good.
Service
Fiber Optic
It's good that comparing with other companies' IPv4 over IPv6 connection services with transix which slows down the connection speed in accordance with the increase of user number, Asahi Net is maintaining its IPv4 over IPv6 connection speed.
Service
Fiber Optic
I've been a long-time Asahi Net member, and the reason why I'm using their service for over 30 years since the early years of the internet is because that I'm very satisfied with their internet/email speed, stability, quality, etc.
Service
Fiber Optic
Their service is good. When I contacted the support for DNS failure, I was very thankful that they broke down the issues in parts, and provided me with possible workarounds even though the problem was on NTT's modem.
Service
Fiber Optic
I'm very satisfied. I'm even regretting that I should have subscribed an Asahi Net service earlier.
Service
Fiber Optic
Very good.
I'm also pleased with their technical support.
Service
Fiber Optic
Asahi Net's Various Services
Asahi Net offers variety of connection services including fiber optic internet, low-cost SIM, and on-the-go WiMAX, with a wide range of optional services.
We always hope our customers' internet experience is a good one.