We would like to offer our deepest sympathies for those who are suffering as a result of the massive fire occurred in Matsue, Shimane. We sincerely hope for the earliest recovery of everyone who is affected.

Asahi Net will implement support measures on its services that are used in areas where the Disaster Relief Act for this disaster has been applied. Upon application from those members using our services in the applicable areas, there will be a reduction or exemption of usage charges starting April 1, 2021.

Members who wish to apply for reduction or exemption of usage charges in accordance with this Act, please contact Asahi Net English Customer Support.

Applicable Areas

Applicable areas of the Disaster Relief Act announced by the Cabinet Office.
Please refer to the following webpage for details on the areas where Disaster Relief Act shall be applied.

Status on Application of the Disaster Relief Act, Cabinet Office (Japanese)

For Inquiries

Asahi Net English Customer Support
(Open hours: 10:00 a.m. - 5:00 p.m., weekdays, excluding national holidays.)

• 0120-577-135

• *Toll free number can only be called from within Japan.
  If you need to contact us from abroad, please use the Online Form.

Please click here for online inquiry form.

Members using Asahi Net docomo Hikari

Please contact docomo Shop in the applicable area, or docomo Information Center for details.