Member Support
FAQ
Service Support Information
Support Information
Support News
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Information on Telephone Relay Service Charge
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Notice of Revision of Agreement for Provided Service (Revision Taking Effect on April 1, 2026)
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Notice of Universal Service Charge for Broadband Service (Updated on February 13, 2026)
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Monthly Report Update of Email Virus Check (October 2025 to December 2025)
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Message for Asahi Net Members Who are Affected by the Heavy Snow since January 21, 2026
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Maintenance/Outages
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All-Japan Access Point connection
Service may be unavailable.
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email
There will be a delay in receiving email.
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Asahi Net LTE (ANSIM) connection service
It may be unavailable for ANSIM-related requests.
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Credit Card registration
Service may be unavailable.
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Credit Card registration
Service may be unavailable.
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