Password Reissue

Before Requesting for a Password Reissue

For the best of customer's security, Asahi Net support desk cannot provide new password over telephone or emails.

If you forgot your password, please read the following Important Notes before requesting for a password reissue.

Important Notes

  • When you request for a password reissue, a new password will be issued. Your current password will no longer be effective at this point.
  • Asahi Net will send you a new password by post. It may take up to few days before you receive the new password.
  • Internet and Emails cannot be accessed until new password is delivered to you.
  • Please save and/or print your configuration status for currently used connection service and email software.

3 Steps to re-issue your password

STEP1

Member making a request to Asahi Net

Individual Members Online Form Online Form
Business Service MembersAdministration ID
Utility ID
Business Service User ID
Connection ID
Additional Mail ID
PDFApplication Form Please refer to Inquiries(Business Members)when calling.
FTP ID for Virtual Domain/
MMJP Web Hosting
PDF(FTP ID)
Application Form
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STEP2

Asahi Net new password notification process

Asahi Net will send a new password to your registered postal address by the trackable postal mail or delivery services.

For additional Email Account ID, the new password will be notified to through Email.

  • It take 2 to 3 business days for a new password to be delivered.

Individual Member

  Type Example Used for Delivered by
User ID User ID AB4T-ASH Internet connection, send/receive Emails, various fee-based services, etc. Registered Postal mail or other trackable delivery service
Family ID Family ID AB4T-ASH Internet connection, send/receive Emails, various fee-based services, etc.
Additional Mailbox ID Additional Mailbox ID M1234AB567C Send/receive Emails, various fee-based services. Email
*Addressed to a user ID from which this request is made.

Business Service Members

  Type Example Used for Delivered by
AdministrationI D Administration ID A-BCDE12-F3 Various procedures. Registered Postal mail or other trackable delivery service
Business Service User ID Business Service User ID AB4T-ASH Various procedures, send/receive Emails, various fee-based services, etc.
Utility ID Utility ID U1234AB567C Internet connection, send/receive Emails, various fee-based services, etc.
Connection ID Connection ID C1234AB567C Internet connection.
Additional Mail ID Additional Mail ID M1234AB567C Send/receive Emails, and various fee-based services.

FTP ID for Virtual Domain/MMJP Web Hosting

  Type Example Used for Delivered by
FTP ID FTP ID F1234AB567C Homepage upload, confirm homepage space. Registered Postal mail or other trackable delivery service
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STEP3

When you receive a new password, re-configure your network devices and Email software.

Please refer to following configuration guidance.