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Most Recently Answered FAQs

I'm leaving Japan. How do I cancel Asahi Net?

Thank you for using Asahi Net.

Thank you also for contacting us in advance of your departure. We need to ask you to request cancellation of your Asahi Net account, and depending on the Asahi Net Internet connection you use, you may also need to cancel that service and return any related equipment you are using.

Please visit this page for the details:

How do I cancel my membership?

I have just had NTT's FLET'S fiber-optic line opened. How do I make the first Internet connection?

Thank you for your question.

How you make the first connection depends on what device NTT has given you. In most cases they will have left you with a router and will expect you to configure it with your Asahi Net User Name and password so that it connects to the Internet and therefore any devices (like your computer) you connect to that router will be on the Internet.

Please visit this page to see if the device provided by NTT is listed and, if it is, refer to the linked page for how to configure the device:

Configuration Guide > FLET'S Hikari Next / FLET'S Hikari Light / FLET'S ADSL / B FLET'S

If the device provided by NTT is not listed, please contact NTT in English to ask for assistance with configuring their router.

Please contact NTT in English (NTT East 0120-565-950, NTT West 0120-064337), 10am to 5pm, weekdays.

I can't connect to the Internet. What can I do?

The most common causes are 1. the User Name and/or password you are attempting to use is not valid, 2. the Internet connection service you want to connect to isn't ready for you to make the first connection.

We need to have more information from you in order to help you. We can help you by email or by phone during our support hours. Please complete the "Technical support inquiries" form linked below and supply as much information as you can so that we can investigate before contacting you. Alternatively, please call us or ask us to call you for assistance.

I'm expecting a cashback payment from Asahi Net but haven't received it yet. What can I do?

An email about the cash back process will be sent from Asahi Net to your contact email address. For an explanation of the steps to getting the payment, please visit this "How to get the cash back payment" page.

I'm moving to a new location in Japan and want to keep using Asahi Net. What can I do?

Thank you for using Asahi Net and wanting to continue using our service.

Please visit the "Moving Procedure" page linked below and follow the steps for the connection service you are using. Alternatively, please call us or ask us to call you for assistance with your inquiry.


Click the FAQs button to view a list of Frequently Asked Questions (FAQ) by category.

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