Member Support
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Service Support Information
Support Information
Support News
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Message for Asahi Net Members Who are Affected by the Earthquakes Near Tokara Islands
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Postponement of the Date for Changing the Service Details of A Plan/B Plan/S Plan(Update as of July 4, 2025)
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Change in the Closing Date of Dial-up Connection Services(Update as of July 4, 2025)
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Revision of Cancellation Charge of Asahi Net WiMAX 2+
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Notice on Revision of Agreement for Provided Service (Revision taking effect on July 1, 2025)
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Maintenance/Outages
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IPv6 Connection Feature (IPoE), Asahi Net docomo Hikari 10 Gbps and FLET'S Hikari Cross connection services
New connections will be unavailable due to equipment maintenance work at NTT EAST.
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Asahi Net docomo Hikari 1 Gbps for Detached House, Asahi Net docomo Hikari 1 Gbps for Apartment and FLET'S Hikari Next connection services
New connections will be unavailable due to equipment maintenance work at NTT EAST.
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Asahi Net LTE (ANSIM) connection service
It may be unavailable for ANSIM-related requests.
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Credit Card registration
Service may be unavailable.
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Asahi Net LTE (ANSIM) connection service
It may be unavailable for ANSIM-related requests.
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