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Request Flow

  1. STEP1

    Have your identity verification document in hand.

    Please refer to Required Documents for Identity Verification for necessary documents and notes.

  2. STEP2

    Upload your identity verification document.

    After making your request, you will receive an identity verification request email in about 15 minutes.
    Please click the URl indicated in the email and upload your identity verification document.
    For details, please refer to How to Upload.

  3. STEP3

    Email notifying you the result of identity verification

    An email notifying you the result of identity verification will be sent to the email address you have entered when making your request.
    There are cases where we ask you to resubmit your document, so please be sure to check this notification.

  4. STEP4

    Processing of service application starts

    Once your identity verification is completed, Asahi Net will start processing your application.

Required Documents for Identity Verification

Please prepare your identity verification document by referring to the following table.

  • *If the postal address indicated on the identity verification document is different from your current address due to moving, etc., please provide a supplementary document.

    • Front of driver's license

    • Back of driver's license

  • Regardless of whether there is anything present or not, please also upload an image of the reverse side of the document.

Forgery/alteration of identity verification documents is illegal.
If any forgery or alteration is found, your application will be declined.

Identity Verification Documents
Driver's License
  • Must be valid
  • Must be issued by a prefectural or metropolitan Public Safety Commission.
  • International driver's licenses are not accepted.
  • Name, postal address and date of birth must match that of the applicant.
  • Regardless of whether there is anything present or not, please also upload an image of the reverse side of the document.
Passport
  • Must be valid.
  • Must have the current postal address in Japan.
  • Please upload the passport photo page together with the page describing the passport holder.
  • Name, date of birth and passport holder's postal address indicated on the passport photo page must match that of the applicant
Basic Resident Register Card
  • Must be valid.
  • Only cards that include a portrait photo are acceptable.
  • Regardless of whether there is anything present or not, please also upload an image of the reverse of the document.
  • Name, postal address and date of birth must match that of the applicant.
Health Insurance Certificate
  • Must be valid.
  • Name, postal address and date of birth must match that of the applicant.
  • If the applicant is a dependent, an image of the part that shows the applicant's name is also required.
  • If the applicant is a dependent and is uploading a paper-card type certificate, please also upload the page that shows the applicant's name.
  • Hide the code, number (記号／番号) and insurer number (保険者番号) on the certificate using sticky note, masking tape, etc. when uploading.
  • If QR code is printed on your certificate, hide the code using sticky notes, masking tape, etc. when uploading.
  • If you upload a document that includes the above-said numbers or QR code, we will need to delete that data and ask you to re-upload the document.
Residence Card
(Certificate of Alien Registration)
  • Must be valid and must have a minimum 90 days period of stay remaining in Japan.
  • Name, postal address and date of birth must match that of the applicant.
  • Regardless of whether there is anything present or not, please also upload an image of the reverse of the document.
  • *If you are non-Japanese and are supplying a residence card for identity verification, you need to upload the passport of your own country as a supplementary document.
Physical Disability Certificate
  • Must be valid.
  • Must have the current postal address in Japan. (If not, please supply a supplementary identity verification document.)
  • Please upload all of the pages that indicate name, postal address and date of birth.
  • Name, postal address and date of birth must match that of the applicant.
Special Permanent Resident Certificate
  • Name, postal address and date of birth must match that of the applicant.
  • Regardless of whether there is anything present or not, please also upload an image of the reverse of the document.
Individual Number Card (My Number Card)
  • Must be valid.
  • Upload only the front side of the card.
  • We may not accept your request if an Individual Number (My Number) is indicated in the document.
  • Individual Number notification cards are not acceptable.
  • Name, postal address and date of birth must match that of the applicant.
Driving Career Certificate
  • Must be issued after April 1, 2012.
  • Must be issued by a prefectural or metropolitan Public Safety Commission.
  • Name, postal address and date of birth must match that of the applicant.
  • Regardless of whether there is anything present or not, please also upload an image of the reverse side of the document.

If the postal address on the document is different from your current address

Supplementary Documents
Utilities receipt
  • Must be issued within the last three months and must have the current postal address.
  • Must be valid.
  • Receipts for electricity, gas and water.
  • Receipts for NHK.
  • Receipts for KDDI or Softbank’s landline telephone services.
  • Receipts for NTT FINANCE (NTT East and West)’s landline telephone services.
    • *Must have the landline telephone number.
Certificate of Tax Payment
  • Must be issued within three months and must have the current address.
Residence Certificate
  • Must be issued within the last three months.

    Please be careful when handling your Individual Number Card (My Number)

    • When acquiring the certificate of residence, please do not include your Individual Number Card (My Number).
    • If you upload a document that includes your Individual Number Card (My Number), we will need to delete that data and ask you to re-upload the document.

Notes for uploading your identity verification document

Notes on upload file

  • File format must be: jpeg, jpg or pdf.
  • Each file must not exceed 5 MB in size.
  • Maximum number of upload files is 5.
If you are using iPhone/iPad (iOS 11 and above)

In iOS 11, the standard image file format has changed from JPEG to a more efficient HEIF. If you take pictures of your verification documents using the latest OS version, the pictures will be saved in HEIF and data in this file format cannot be uploaded.
Before taking pictures of your documents, please change the camera settings from iPhone/iPad Settings > Camera > Formats and select Most Compatible. The data will be saved in JPEG and you will be able to upload your pictures.

設定画面

Please note that images with the following issues cannot be verified.

× 反射している | × ブレている | × 小さすぎる

How to Upload

After you make your request which requires the submission of an identity verification document, you will be asked to verify your identity by email.
Please access the URL of the Identity Verification Page indicated in the email and submit your identity verification document.

  1. STEP1

    Access the Identity Verification Page

    Your login ID and password will be sent to the email address which you entered at request.
    Enter the ID and password indicated in the email.

    本人認証ページにアクセス

    ログイン

  2. STEP2

    Upload Your Identity Verification Document

    1. Select the file you wish to upload.

    In 作業手順 1. (Step 1), click ファイルを選択 (Select Files) and select the identity verification image file you wish to upload.

    本人確認書類の画像を選択

    2. Agreement on Handling of Personal Information

    In 作業手順 2. (Step 2), click 個人情報の取扱規約 (Handling of Personal Information) and read through the details.

    「個人情報の取扱規約」をクリック

    After agreeing on Handling of Personal Information, place a check mark next to 個人情報の取扱い規約に同意する (I agree to the Handling of Personal Information).

    「個人情報の取扱規約に同意する」にチェック

    3. Upload the document

    Check there are no mistakes in the document you are uploading and click the アップロード (Upload) button.

    アップロード実行

  3. STEP3

    Check the uploaded file

    The uploaded file will show up. Please check that: there is no light reflected on the uploaded document, the document is not blurred, difficult to see the details, or too small in size.

    Check the uploaded file

    If there is no problem with the uploaded document, select the type of document from the drop-down at the bottom of the page, on the right-hand side of 書類種別を選択して下さい。（必須） (Select the type of document (Mandatory)).

    書類種別を選択

    Displayed Japanese English Translation
    運転免許証 Driver's License
    健康保険証 Health Insurance Certificate
    パスポート Passport
    国民年金手帳 National Pension Handbook
    障害者手帳 Physical Disability Certificate
    住民基本台帳カード Basic Resident Register Card
    在留カード Residence Card
    児童扶養手当証書 Child Rearing Allowance Certificate
    特別児童扶養手当証書 Special Child Rearing Allowance Certificate
    母子健康手帳 Maternal and Child Health Handbook
    源育手帳 Rehabilitation Certificate
    戦傷病者手帳 Sick and Wounded Veterans Certificate
    精神障害者保健福祉手帳 Mental Disability Certificate
    健康保険日雇特例保険者手帳 Health Insurance Certificate for Special Provision of Health Insurance for Day Laborers
    特別永住者証明書 Special Permanent Resident Certificate
    国家・地方公務員共済組合員証 National and Local Public Service Personnel Mutual Aid Association Certificate
    住民票 Residence Certificate
    印鑑登録証明書 Seal Registration Certificate
    戸籍謄本・抄本 Family Register/Extract of Family Register
    マイナンバーカード Individual Number Card (My Number)
    運転経歴証明書 Driving Career Certificate
  4. STEP4

    Upload Completed

    Your identity verification document will be registered when the upload is completed successfully. Please close the web browser.

    接続完了

    Your identity verification document has been submitted.

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