Internet Service Provider in Japan - English Signup and English Customer Service

JPEN

Menu

Individual
Business (Japanese)

FAQ
Contact
Web Mail

Individual

Internet Connection
- Fiber-Optics (FTTH)
  - Asahi Net FTTH with FLET'S
  - Asahi Net docomo Hikari
- Low-cost SIMs
  
  Low-cost SIMs
  
  Asahi Net LTE (Data SIM Card)
- Other Services
Optional Services
- Fixed (Static) IP
  - Fixed (Static) IP address
  Security
  
  Virus Protection
  
  Email Virus Check
  
  Spam Filter
  
  Neo-SpamBlock
- Contents
  - Hikari TV for Asahi Net
  Mail
- Other Services
Member Support
- Individual Members
  Login MyPage
  
  Please have your Asahi Net ID and Password ready.
  - Forgot password
  - What are the types of ID?
  - Contact Us
- Most Frequent Support Requests
  Accounts and Services
- Notice
  Troubleshooting

Business Members（PC site in Japanese）
FAQ
Contact
WEB MAIL

Close

TOP
Support
FAQs
Asahi Net ...
What kind of installation...

Member Support

Support Top
Accounts and Services
Asahi Net Services
Settings Guide
- Internet Connection
- Fixed IP Address Option
- Email Account
- Personal Homepage
- IP-Phone Service
- Online Security
- Data Backup Service (Japanese)
- Device Configuration
- Others
Choose by Network

Maintenance Updates
Online Security
FAQs
- FAQs about Joining Asahi Net
- FAQs about Your Account
  - Your Account
- FAQs about Your Email Account
- FAQs about Personal Web Hosting Service
- FAQs about Online Security Service
- FAQs about Data Backup Service
  - For Windows - Unlimited Data Backup（AOS） (Japanese)
  - For Mobile Devices - Unlimited Data Backup（AOS） (Japanese)
- FAQs about Courses by Network Types
- ADSL Network
- FAQs about Mobile Network
- FAQs about Managed Router for Small Businesses
  - Asahi Net Managed Router (Japanese)
- FAQs about Other Network Services
  - Dial-up Connection
- FAQs about Fixed IP Address Option
- FAQs about IP-Phone
  - IP-Phone-C

FAQs

Asahi Net FTTH with FLET'S

What kind of installation work will be done?

For details of the installation work, please contact NTT directly.

Support Top
Accounts and Services
Asahi Net Services
Settings Guide
- Internet Connection
- Fixed IP Address Option
- Email Account
- Personal Homepage
- IP-Phone Service
- Online Security
- Data Backup Service (Japanese)
- Device Configuration
- Others
Choose by Network

Maintenance Updates
Online Security
FAQs
- FAQs about Joining Asahi Net
- FAQs about Your Account
  - Your Account
- FAQs about Your Email Account
- FAQs about Personal Web Hosting Service
- FAQs about Online Security Service
- FAQs about Data Backup Service
  - For Windows - Unlimited Data Backup（AOS） (Japanese)
  - For Mobile Devices - Unlimited Data Backup（AOS） (Japanese)
- FAQs about Courses by Network Types
- ADSL Network
- FAQs about Mobile Network
- FAQs about Managed Router for Small Businesses
  - Asahi Net Managed Router (Japanese)
- FAQs about Other Network Services
  - Dial-up Connection
- FAQs about Fixed IP Address Option
- FAQs about IP-Phone
  - IP-Phone-C

Top of FAQs｜Member Support

Site Map
About Us
Agreements and Important Matters
Personal Information Protection/Efforts for Information Security
Contact

GOOD ISP 顧客満足度 No.1
No.1 for customer satisfaction^*

Thank you for visiting the [FAQs｜Member Support] page of Asahi Net, the Internet provider.: Asahi Net is an internet provider service operated by Asahi Net, Inc., a company listed on the first section of the Tokyo Stock Exchange, offering a rich lineup of connection services such as fiber-optic (Hikari Collaboration, FLET'S Hikari), SIM Card and WiMAX. Asahi Net provides a reliable network environment integrating network quality, customer support and price in an excellent balance, leading the company to receive high evaluations from customers in surveys ran by an external party.
*RBB TODAY Broadband Award 2020 - Best ISP Overall
*RBB TODAY Telework Award 2021 - Best ISP

Asahi Net Top Page

© 2022 Asahi Net, Inc.