FAQs

Neo-Discount ADSL (50M/12M) Course, Other Softbank ADSL Courses

  • After cancelling Neo-Discount ADSL (changing course), what should I do with the rental modem?
    After cancelling or changing course, please return the rental modem promptly to the specified return address.
    The return item(s) and address vary depending on the ADSL modem model or model number you are using. Please refer to the following page when returning.

    Return address for Softbank rental modem (Japanese)
    *Please note that the return fee shall be paid by the customer.
    *There is no need to return a modem which you have purchased on your own (or if it is a give-away modem), or if the modem was given to you.