FAQs

FTTH with FLET'S

Service

• What is the Asahi Net FTTH with FLET'S service?
• What are the differences among the various types of FLET'S Hikari lines?
• I would like to change the type of FLET'S line.
• Is there a minimum usage period?
• Can I apply for Asahi Net membership with a name different from that of NTT line ownership?
• When NTT contacted for confirmation, the line type was changed. Do I need to contact Asahi Net for any procedures?
• Can I use Asahi Net FTTH with FLET'S Course together with services provided by other ISP?

Payment and Charges

• Is initial charge required?
• When is the penalty charge billed?
• I have been making a lump-sum payment to NTT. Why am I receiving a payment slip from Asahi Net?
• I changed my payment method to credit card payment from lump-sum payment to NTT. Can I revert to lump-sum payment to NTT?

Installation

• Is installation work required when changing internet service provider?
• Can I change the date of installation work after I scheduled it with NTT?
• What kind of installation work will be done?

Procedures

• What are the required procedures when I am moving home?
• I will be moving during the applicable campaign period. Will the campaign still be applied if I continue to use the FTTH with FLET’S service at my new home?
• If there is a period where I cannot use the FLET'S Hikari line during my relocation, will I still be billed a monthly charge?
• I would like to cancel the service.
• I would like to withdraw my application.

Troubleshooting

• I have trouble configuring internet connection settings.
• I am suddenly disconnected from internet.
• The communication speed has dropped.