FAQs

Asahi Net LTE ANSIM (Data SIM)

General

• What is the Asahi Net LTE service?
• Where can the service be used?
• Is it possible to connect several devices to the Internet at the same time?
• Is it possible to use ADSL or fiber-optic at the same time as I use the Asahi Net LTE service?
• Can I use the service for voice communication? Can I use an IP-Phone service?
• Are there any traffic volume restrictions?
• Is a Fixed IP address available?
• Is it possible to check my traffic volume in realtime?
• Is there a minimum usage period?
• Is it possible to use a 3G device?
• Can I increase (charge up) the amount of data traffic on my SIM card?
• Can I use tethering?

Service - before applying

• After making an application, when can I start to use the service?
• How long do I need to wait after making an application before I get the SIM card?

Service -after applying

• Is it possible to change the Asahi Net LTE Plan?
• I'm using Asahi Net LTE with a Fixed IP address. I no longer need the Fixed IP address.
  Can I cancel only the Fixed IP Address option?
• I'm using Asahi Net LTE and would like to add the Fixed IP Address option. Is it possible?
• Can I use the Individual Homepage Service with the Asahi Net LTE?
• How do I process cancellation?
• After I cancel the service, do I need to return the SIM card?

Settings

• How do I connect to the service?

Troubleshooting

• The communication device doesn't connect to the service. What can I do?
• I lost the SIM card. Can you send me a new one? How much will it cost?