FAQs
Administrative Questions
Account Maintenance (Individual Members)
- I forgot my password. What should I do?
- What happens to the current password when a password is re-issued?
- What do I need to do if my registered address and phone number have changed?
- How can I change my credit card information?
- My name has changed. How can I change my name?
- How do I personalize my e-mail address?
- How long have I been connected to the Internet this month?
Account Maintenance (Business Service Users)
- There are different types of IDs for Business Services and how do I use them?
- I forgot my password. What should I do?
- What happens to the current password when a password is re-issued?
- How can we change our mailing address / telephone number?
- How can we change the account administrator?
- Our company's name has changed. What should we do?
- How do we receive another e-mail address (e-mail account)?
Course/Plan Change
- Can I change my Course/Plan?
- When will my application for Course/Plan change become effective?
- Why has my Course been changed to the FLET'S ISDN Course？
Cancellation of Asahi Net Account (Individual Members)
- I no longer need an Internet connection service. Can I change my Course/Plan?
- How can I keep my Asahi Net e-mail address with a monthly charge as cheap as possible?
- How do I cancel my membership?
- How do I cancel a family member's Asahi Net membership?
- How do I cancel family's Asahi Net membership and my Asahi Net membership?
- After canceling my Individual membership, when will I last be billed?
Cancellation of Asahi Net Account (Business Service Users)
- How do we cancel our Asahi Net contract?
- After canceling my Business service membership, when will I last be billed?
Charges
- When is the cutoff date for Asahi Net's monthly charge?
- I have not received a bill from Asahi Net. Is there anything wrong with my payment?
- Is it possible to confirm my monthly charges?
- Will I be receiving a billing statement by post every month?
- How can I change my registered credit card?
- My registered credit card is no longer valid, what should I do?