FAQs
Following is the list of most frequently answered questions at Asahi Net. Please take a look to find answers you may be looking for.
Most Frequently Asked Questions
- How do I cancel my membership?
- How much will my monthly Asahi Net charge be?
- I can't connect to FLET'S ADSL. Why?
- What are the differences among the various types of FLET'S Hikari lines? How can I choose a line that is best for me?
- I have no credit card. How can I join?
- [FTTH with FLET'S] I am suddenly disconnected from internet.
- When I join Asahi Net, what can I do?
- [FTTH with FLET'S] Can I connect to internet with multiple devices at the same time? Will there be effect to the communication speed?
- [FTTH with FLET'S] Is there a minimum usage period?
- I can connect to FLET'S ADSL, but can't see Web pages. Why?
List of Inquiries by Categories
- FAQs about Joining Asahi Net
- FAQs about Your Account
- FAQs about Your Email Account
- FAQs about Personal Web Hosting Service
- FAQs about Online Security Service
- FAQs about Data Backup Service
- FAQs about Web Contents Services
- FAQs for Business Service Members
- FAQs about Courses by Network Types
- FAQs about Mobile Network Service
- FAQs about IP-Phone
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FAQs about Joining Asahi Net
FAQs about Your Account
Your Account
- Registered Information (Individual Members)
- Registered Information (Business Members)
- Billings
- Changing Service Course
- Moving to Different Location in Japan
- Cancellation (Individual Members)
- Cancellation (Business Service Members)
FAQs about Your Email Account
FAQs about Personal Web Hosting Service
- Personal Homepage Service
- Virtual Domain Web Hosting (Japanese)
- MMJP Homepage Service (Japanese)
- CGI : Form Decoding
FAQs about Online Security Service
FAQs about Data Backup Service
- For Windows - Unlimited Data Backup（AOS） (Japanese)
- For Mobile Devices - Unlimited Data Backup（AOS） (Japanese)
FAQs about Web Contents Services
FAQs for Business Service Members
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FAQs about Courses by Network Types
Fiber-Optic Network
- Asahi Net FTTH with FLET'S
- Asahi Net Hikari (For FLET’S Users)(Japanese)
- Asahi Net Hikari (For the first time users of Fiber-Optic lines)(Japanese)
- Asahi Net DocomoHikari (Japanese)
- Asahi Net au Hikari
- FLET’S Hikari Next/ FLET’S Hikari Lite / B FLET’S / FLET’S Hikari Premium
ADSL Network
- FLET’S ADSL
- BB Entry
- Neo-Discount ADSL(50M/12M) / Neo-Discount ADSL (IP Phone Available)(Japanese)
- ADSL Tokai / Lite ADSL Tokai
FAQs about Mobile Network
- Asahi Net WiMAX 2+
- Asahi Mobile WiMAX
- Asahi Net LTE ANSIM（Data SIM）
- Asahi Net LTE ANSIM（Voice SIM）
- High Speed Mobile (Xi-LTE & FOMA-3G Compatible) (Japanese)
- Asahi Net Wi-Fi Wi2（"Witsu"）
FAQs about Managed Router for Small Businesses
FAQs about Other Network Services
FAQs about Fixed IP Option
FAQs about IPv6
FAQs about IP-Phone
Contact Us
Please click Inquiries for contact information.