Apology for the Internet Connection Failure Occurred on April 23, 2021 and Report of the Event

April 23, 2021
Asahi Net, Inc.

Thank you for using Asahi Net.

We sincerely apologize for the long hours of inconvenience caused by our internet connection failure occurred on April 23, 2021.

1. Summary of the Event

Some of our members who are using a fixed IP address were unable to connect to the internet since April 23, 2021 1:42 a.m. (JST).
We have recovered from this failure as of April 23, 2021 13:20 p.m. (JST).

2. Details of the Event

Date/Time

Date and time occurred: April 23, 2021 1:42
Date and time recovered: April 23, 2021 13:20

Applicable members

Members who are connected to the internet with a fixed IP address

Cause

Design failure in changes made to the network device configuration

Measures to prevent recurrence

As we enhance our checklist and operation based on the event occurred this time, we will make our efforts to prevent the recurrence and respond promptly at times of failure. For more detailed recurrence prevention measures, we will make a separate notification.

We take this failure very seriously and will strive to operate a stable service so that such a failure does not happen again.

Once again, we sincerely apologize for the inconvenience experienced by our customers as a result of this failure.