Apology for the Difficulties in Receiving Email with Our Mail Service
October 28, 2020
Asahi Net, Inc.
Thank you for using Asahi Net.
Since July 13, 2020, some users are having difficulties receiving email with Asahi Net’s Mail Service. We apologize for the inconvenience caused by this event.
Please refer to the following for details of this event.
- Updated Information
- We have updated the information regarding this matter. Please refer to the notice below.
- Apology for the Difficulties in Receiving Email with Our Mail Service (Update as of December 1, 2020)
1. Summary of the event
We are notified that since July 13, 2020, some users are experiencing intermittent difficulties receiving email with Asahi Net’s Mail Service.
Difficulties found by the customers
The following errors may occur when receiving Asahi Net Mail through your mailer, etc.
- Takes time in receiving email and ends up in time-out.
- Takes time in receiving email and ends up in error when trying to re-receive after username and password are asked.
2. Details of the event
Date occurred: Since July 13, 2020 (intermittently)
We are currently investigating the cause.
We are assuming a failure in our equipment, but still have not determined the actual cause.
Because we have not determined the cause, we are unable to inform you with an exact solution.
Though occurrence time and mail-receiving situation varies by user, if error occurs while using our Mail Service, please try again after a while (about 30 to 60 minutes).
We also have found that time between 0 a.m. to 6 a.m. is relatively easier, so please try around that time as well.
We will update this report as soon as we find any new information.
Once again, we deeply apologize for the inconvenience caused by this event.