Apology for the Difficulties in Receiving Email with Our Mail Service

October 28, 2020
Asahi Net, Inc.

Thank you for using Asahi Net.

Since July 13, 2020, some users are having difficulties receiving email with Asahi Net’s Mail Service. We apologize for the inconvenience caused by this event.

Please refer to the following for details of this event.

Updated Information
We have updated the information regarding this matter. Please refer to the notice below.
Apology for the Difficulties in Receiving Email with Our Mail Service (Update as of November 25, 2020)

1. Summary of the event

We are notified that since July 13, 2020, some users are experiencing intermittent difficulties receiving email with Asahi Net’s Mail Service.

Difficulties found by the customers

The following errors may occur when receiving Asahi Net Mail through your mailer, etc.

  • Takes time in receiving email and ends up in time-out.
  • Takes time in receiving email and ends up in error when trying to re-receive after username and password are asked.

This event is posted as follows on our Maintenance and Service Outages page.

From To Detail
2020/7/13 Some users may not be able to check their email which they first received after the occurrence date indicated in the very left column.

2. Details of the event

Date

Date occurred: Since July 13, 2020 (intermittently)

Cause

We are currently investigating the cause.
We are assuming a failure in our equipment, but still have not determined the actual cause.

Workaround

Because we have not determined the cause, we are unable to inform you with an exact solution.
Though occurrence time and mail-receiving situation varies by user, if error occurs while using our Mail Service, please try again after a while (about 30 to 60 minutes).
We also have found that time between 0 a.m. to 6 a.m. is relatively easier, so please try around that time as well.

We will update this report as soon as we find any new information.
Once again, we deeply apologize for the inconvenience caused by this event.