Notice on Closing of Asahi Mobile WiMAX Service and Information on Upgrade of Asahi Net WiMAX 2+

February 27, 2020

This notice is for Asahi Net members currently using Asahi Mobile WiMAX service.

Let us kindly remind you again the closing of Asahi Mobile WiMAX service.

With the closing of Asahi Mobile WiMAX service, WiMAX devices and WiMAX services featured on some of the WiMAX 2+ devices will not be available for use after March 31, 2020.

1. Service Closing Date

March 31, 2020

Important: Cancellation Charges

Please note that a cancellation charge of 5,000 yen (tax-excluded) will be billed for a cancellation of Asahi Mobile WiMAX service during the period other than the contract renewal period, or that is not associated with the upgrading from Asahi Mobile WiMAX to the succeeding Asahi Net WiMAX 2+ service.

In the following cases, cancellation charge will not be billed even if the time of contract cancellation is not within the contract renewal period.

  • Upgrade to Asahi Net WiMAX 2+ service.
  • Cancelling contract between March 1 and 31, 2020.
  • Cancelling contract as of the date of service closing (March 31, 2020).

You can check your contract renewal period in your MyPage.

*You will need your Asahi Net ID and password.

2. Effects on Each Service

(1) Asahi Mobile WiMAX

Contract will be cancelled as of the date of service closing, and all communications will become unavailable.

(2) Asahi Net WiMAX 2+

After closing of the service, some Asahi Net WiMAX 2+ devices will be unable to use the WiMAX communication line. The applicable WiMAX 2+ devices are as follows. However, users can continue to use High-Speed Mode and High-Speed Plus Area Mode even after the closing of the service.

List of WiMAX 2+ devices which will be unable to use the WiMAX line communication (unlimited)

  • HWD14
  • HWD15
  • NAD11
  • URoad-Stick
  • URaod-Home2+
  • URoad-TEC101
  • WX01
  • WX02

3. To Cancel Asahi Mobile WiMAX due to Closing of the Service

For users who are cancelling Asahi Mobile WiMAX as of the date of service closing, Asahi Net will process your cancellation request, and in that case, no contract cancellation charges will be billed.

4. Upgrade to Asahi Net WiMAX 2+ Service

We recommend our Asahi Mobile WiMAX users to upgrade to the succeeding Asahi Net WiMAX 2+ Service.

For more information on upgrade and how to apply, please refer to the following page and proceed to application.

5. For Inquiries

Asahi Net English Customer Support
If you have any inquiries, please Contact Us.

Thank you for using Asahi Net. We look forward to continuing to be of service to you.