Asahi Net's Support and Shipment Schedule for the New Year's Period

December 12, 2019

This is to inform our members and customers on Asahi Net’s English Customer Support open hours and shipment schedule of SIM cards and communication devices during the New Year's period. Please refer to the charts below for details.

Online inquiry forms are accepted 24hrs. However, please note that we will start responding to those inquiries as soon as we reopen on January 6, 2020.

List of frequently asked questions are available on the following webpage, which hope to be able to assist you while our English Customer Support is closed.

Member Support FAQ

English Telephone Support

  2019 2020
12/27
(Fri)
12/28
(Sat)
12/29
(Sun)
12/30
(Mon)
12/31
(Tue)
1/1
(Wed)
1/2
(Thu)
1/3
(Fri)
1/4
(Sat)
1/5
(Sun)
1/6
(Mon)
Asahi Net English Customer Support Open Closed Open

SIM Card/Communication Device Shipment

  2019 2020
12/27
(Fri)
12/28
(Sat)
12/29
(Sun)
12/30
(Mon)
12/31
(Tue)
1/1
(Wed)
1/2
(Thu)
1/3
(Fri)
1/4
(Sat)
1/5
(Sun)
1/6
(Mon)
Asahi Net LTE ANSIM (Data SIM Card) Open Open Open Open Open Open Open Open Open Open Open
Asahi Net LTE ANSIM (Voice SIM Card) Open Open Open Open Open Closed* Open Open Open
Asahi Net WiMAX 2+ Open Closed Open
  • Shipment will resume on January 4, 2020 and onwards, as identification verification will not be processed during this period.

For Inquiries

For further inquiries and details, please Contact Us.

Thank you for using Asahi Net. We look forward to continuing to be of service to you.