Notice on Change of Service Name for Fixed IP Address Option and Temporary Closure of Application
March 11, 2019
This is to inform our members that there will be a change in the service name for Fixed IP Address Option. Please kindly be informed that in association with this change, we will temporarily be unable to process application to cancel Fixed IP Address Option.
1. Affected Members
- Members currently using Fixed IP Address Option with the BB Entry connection service.
- Members currently using Fixed IP Address Option with the fiber-optics connection services.
* Members using Asahi Net docomo Hikari services are not affected.
2. Details of the Change
Change of Service Name
The name of the Fixed IP Address Option service that you are currently subscribing will be changed as described in the chart below.
There will be no change to the service details and charges.
| Connection Services | Before | After |
|---|---|---|
| Asahi Net FTTH with FLET'S | FTTH with FLET'S Fixed IP Address Option |
Fixed IP Address Option for Fiber-Optics Line |
| FLET'S Hikari Next | FLET'S Hikari Next Family Fixed IP Address Option |
|
| FLET'S Hikari Next Mansion Fixed IP Address Option |
||
| FLET'S Hikari Light | FLET'S Hikari Light Family Fixed IP Address Option |
|
| FLET'S Hikari Premium | FLET'S Hikari Premium Family |
|
FLET'S Hikari Premium Mansion |
||
| B FLET'S | B FLET'S (Family) Fixed IP Address Option |
|
| B FLET'S (Mansion) Fixed IP Address Option |
||
| BB Entry | BB Entry Course Fixed IP Address Option |
Fixed IP Address Option for FLET'S ADSL Line |
Change in the Information Indicated in Billing Information
Product code and product name that appears on Your billing information in the Services User Page will change as shown in the chart below. (Please note that details on Your billing information are shown in Japanese.)
| Before | After |
|---|---|
| aj11 withフレッツ固定IPオプション設定料 (FTTH with FLET'S Fixed IP Address Option Set Up Charge) |
ao11 光 固定IPオプション設定料 (Fixed IP Address Option for Fiber-Optics Line - Set Up Charge) |
| an11 ネクストファミリー固定IPオプション設定料 (Hikari Next Family Fixed IP Address Option Set Up Charge) |
|
| an31 ネクストマンション固定IPオプション設定料 (Hikari Next Mansion Fixed IP Address Option Set Up Charge) |
|
| an51 ライトファミリー固定IPオプション設定料 (Hikari Light Family Fixed IP Address Option Set Up Charge) |
|
| ah42 プレミアムファミリー固定IPオプション設定料 (Hikari Premium Family Fixed IP Address Option Set Up Charge) |
|
| ah43 プレミアムマンション固定IPオプション設定料 (Hikari Premium Mansion Fixed IP Address Option Set Up Charge) |
|
| ah41 Bフレッツファミリー固定IPオプション設定料 (B FLET'S Family Fixed IP Address Option Set Up Charge) |
|
| ah61 Bフレッツマンション固定IPオプション設定料 (B FLET'S Mansion Fixed IP Address Option Set Up Charge) |
|
| ad81 BBエントリーコース固定IPオプション設定料 (BB Entry Course Fixed IP Address Option Set Up Charge) |
ad51 フレッツADSL固定IPオプション設定料 (Fixed IP Address Option for FLET'S ADSL Line - Set Up Charge) |
| aj21 withフレッツ固定IPオプション月額 (FTTH with FLET'S Fixed IP Address Option Monthly Charge) |
ao21 光 固定IPオプション月額 (Fixed IP Address Option for Fiber-Optics Line - Monthly Charge) |
| an21 ネクストファミリー固定IPオプション月額 (Hikari Next Family Fixed IP Address Option Monthly Charge) |
|
| an41 ネクストマンション固定IPオプション月額 (Hikari Next Mansion Fixed IP Address Option Monthly Charge) |
|
| an61 ライトファミリー固定IPオプション月額 (Hikari Light Family Fixed IP Address Option Monthly Charge) |
|
| ah52 フレッツ光プレミアムファミリー固定IPオプション (FLET'S Hikari Premium Family Fixed IP Address Option Monthly Charge) |
|
| ah53 フレッツ光プレミアムマンション固定IPオプション (FLET'S Hikari Premium Mansion Fixed IP Address Option Monthly Charge) |
|
| ah51 Bフレッツファミリー固定IPオプション月額 (B FLET'S Family Fixed IP Address Option Monthly Charge) |
|
| ah71 Bフレッツマンション固定IPオプション月額 (B FLET'S Mansion Fixed IP Address Option Monthly Charge) |
|
| ad91 BBエントリーコース固定IPオプション月額 (BB Entry Course Fixed IP Address Option Monthly Charge) |
ad61 フレッツADSL固定IPオプション月額利用料 (Fixed IP Address Option for FLET'S ADSL Line - Monthly Charge) |
3. Effective Date of Change
Effective Date of Service Name Change
The service name will be changed starting from March 19, 2019 and completed by March 31, 2019.
Change of Billing Information Details
The service name that appears on the billing information will be changed starting from March 2019 charges.
* The relevant billing information in the Services User Page will be updated at the beginning of April 2019.
4. Temporary Closure of Application for Cancellation
In association with this change, we will be temporarily closing online application for cancellation of Fixed IP Address Option. We apologize for the inconvenience, and ask for your kind understanding.
Application for Cancellation Closed During the Following Period
March 19-26, 2019
- Online application for cancellation will be reopened starting at 8 p.m., March 26, 2019.
- Members who wish to apply for cancellation during the above period, in which online application is closed, please do so by phone or email. We will start processing the application for cancellation starting from March 27.
Affected Application
Only during the affected period, online application to cancel the Fixed IP Address Option in the webpage below will be temporarily unavailable.
5. For Inquiries
Asahi Net English Customer Support
(10:00 a.m. - 5:00 p.m., weekdays, excluding national holidays)
- 03-6631-0861 (For calls from a mobile phone, IP-Phone, or public phone)
- 0120-577-135 (For calls from an NTT landline)
Please click here to submit an inquiry to Asahi Net.
Thank you for using Asahi Net. We look forward in continuing to serve you.