Asahi Net's Support and Shipment Schedule for the New Year's Period

December 11, 2018

This is to inform our members and customers on Asahi Netfs English Customer Support open hours and shipment schedule of SIM cards and communication devices during the New Year's period. Please refer to the charts below for details.

Online inquiry forms are accepted 24hrs. However, please note that we will start responding to those inquiries as soon as we reopen on January 4, 2019.

List of frequently asked questions are available on the following webpage, which hope to be able to assist you while our English Customer Support is closed.

Member Support FAQ

English Telephone Support

  12/28
(Fri)
12/29
(Sat)
12/30
(Sun)
12/31
(Mon)
1/1
(Tue)
1/2
(Wed)
1/3
(Thu)
1/4
(Fri)
Asahi Net
English Customer Support
Open Closed Open

Asahi Net LTE ANSIM Identification Verification Process

  12/28
(Fri)
12/29
(Sat)
12/30
(Sun)
12/31
(Mon)
1/1
(Tue)
1/2
(Wed)
1/3
(Thu)
1/4
(Fri)
Asahi Net LTE ANSIM (Data SIM Card) Z Z Z Z Z Z Z Z
Asahi Net LTE ANSIM(Voice SIM Card) Z Z Z Closed* Z
  • Shipment will resume on January 4, 2019 and onwards, as identification verification will not be processed during this period,.

Asahi Net WiMAX 2+ Communication Device Shipment

  12/28
(Fri)
12/29
(Sat)
12/30
(Sun)
12/31
(Mon)
1/1
(Tue)
1/2
(Wed)
1/3
(Thu)
1/4
(Fri)
Asahi Net WiMAX 2+ Z Closed Z

For Inquiries

Asahi Net English Customer Support
(Open hours: 10:00 a.m. - 5:00 p.m., weekdays, excluding national holidays.)

  • 03-6631-0861 (For calls from mobile phone, IP-Phone or public phone)
  • 0120-577-135 (For calls from NTT landline)

Please click here for online inquiry form.

Alternatively, if you are able to communicate in Japanese, please consider contacting our Japanese support lines.