Message for Asahi Net members who are affected by torrential rain in western Japan

July 9, 2018

We would like to offer our deepest sympathies for those in western Japan who are suffering as a result of this year's torrential rain. We sincerely hope for the earliest recovery of everyone that is affected.

As of today, Asahi Net will implement support measures on its services that are used in areas where the Disaster Relief Act for this disaster has been applied.

Members, who wish to apply for reduction or exemption of usage charges in accordance to this Act, please contact Asahi Net English Customer Support.

Applicable Areas

Applicable areas of the Disaster Relief Act announced by the Cabinet Office.

Please refer to the following webpage for details on the areas where Disaster Relief Act shall be applied.

Status on Application of the Disaster Relief Act, Cabinet Office (Japanese)

Asahi Net English Customer Support

  • Phone :
    03-6631-0861 (from mobile phone, IP-Phone, public phone)
    0120-577-135 (from an NTT landline)
  • Phone support hours are Monday-Friday, 10 a.m. to 5 p.m., excluding national holidays and Asahi Net holidays.
  • Web :
  • E-mail :