The impact of the Earthquake with its epicenter under Northern Osaka Prefecture of 2018 on our service

June 20, 2018

We would like to offer our deepest sympathies for those who are suffering as a result of the Earthquake with its epicenter under Northern Osaka Prefecture. We sincerely hope for the earliest recovery of everyone that was affected.

We would like to inform you of the impact of the Earthquake with its epicenter under Northern Osaka Prefecture on Asahi Net's service.

Impact on the delivery time of products and contract documents from Asahi Net

As all distribution companies are experiencing delays in making deliveries to Osaka region, products and contract documents from Asahi Net may take longer than usual to be delivered to that area. We apologize in advance and appreciate your understanding.

Impact on Asahi Net's communication equipment

As of June 20, 2018, Asahi Net's communication equipment has not been affected.

Asahi Net English Customer Support

Phone :

  • 03-6631-0861 (from mobile phone, IP-Phone, public phone)
  • 0120-577-135 (from an NTT landline)

Phone support hours are Monday-Friday, 10am to 5pm, excluding national holidays and Asahi Net holidays.

Web : https://asahi-net.jp/en/support/contact/

E-mail: eap-net@asahi-net.or.jp