Message for All Affected by the Heavy Snow from
February 4, 2018

February 8, 2018

We would like to offer our deepest sympathies for those who are suffering as a result of the heavy snow that started from February 4, 2018. We sincerely hope for the safety and speedy recovery of everyone affected.

As defined by the Disaster Relief Act, as of today we implement the support measures to ensure our services are available to all of our members who were affected by the heavy snow from February 4, 2018

For details, please contact Asahi Net's customer support desk.

Applicable Areas

Applicable areas of the Disaster Relief Act announced by the Cabinet Office.

Please refer to the following webpage for details on the areas where Disaster Relief Act shall be applied to.

Status on Application of the Disaster Relief Act, Cabinet Office (Japanese)

Asahi Net English Customer Support

  • Phone :
    03-6631-0861 (from mobile phone, IP-Phone, public phone)
    0120-577-135 (from an NTT landline)
  • Phone support hours are Monday-Friday, 10am to 5pm, excluding national holidays and Asahi Net holidays.
  • Web :
  • E-mail: