Telephone support over the New Year period

December 06, 2017

Our English Customer Support is open from 10am to 5pm, Monday through Friday. We are closed on Saturdays, Sundays, and Japanese national holidays which include New Year’s holiday period from December 29th through January 3rd.

List of frequently asked questions are available on the following page, which hope to be able to assist you while our English Customer Support is closed.

Member Support FAQs

The English telephone support schedule for the New Year period

28th December 2017 (Thursday) 10am - 5pm
29th December 2017 (Friday) Closed
30th December 2017 (Saturday) Closed
31st December 2017 (Sunday) Closed
1st January 2018 (Monday) Closed
2nd January 2018 (Tuesday) Closed
3rd January 2018 (Wednesday) Closed
4th January 2018 (Thursday) 10am - 5pm

For any problems during the New Year holiday period, please contact us by email or fax and we will respond as soon as we reopen on the 4th of January.

How To Contact Asahi Net

Alternatively, if you are able to communicate in Japanese, please consider contacting our Japanese support lines.

Support (Japanese)