Notice on closure of one of Asahi Net mail servers

November 17, 2017

We would like to inform you that one of our mail servers will be closed.

Host name of the mail server to be closed
Timing of closure Mid May, 2018
Reason of closure To improve quality of the mail services

As of around 2005, we have stopped informing our customers of the above mail server for server settings when using Asahi Net Email. Customers who have configured email software based on the instructions provided upon inquiries made to our customer support or based on the settings guide on our webpage after around 2005, are not using the mail server that will be closed.

You can check whether you are using the mail server to be closed, in the settings details of the email software that you are currently using,

For details on how to check the settings on your email software, please refer to the following webpage:

Setting : Email Client

*Please click Check/Confirm Settings of the email software you are using.
Mail servers that can be continued to be used are indicated in the webpage.

For those customers using the mail server that is to be closed, we kindly ask you to change to the mail server that will be continued to be used, on your email software settings. We apologize for the inconveniences caused.

For further inquiries, please contact us at:

Asahi Net English Customer Support
(10:00 am - 5:00 pm, weekdays, excluding national holidays)
03-6631-0861 (For calls from a mobile phone, IP-Phone, or public phone)
0120-577-135 (For calls from an NTT landline)

Please click here to submit an inquiry to Asahi Net.