Telephone support over the New Year period

Our English support desk is open from 10am to 5pm, Monday through Friday. We are closed on Saturdays, Sundays, and Japanese national holidays which include New Year’s holiday period from December 29th through January 3rd.

The English telephone support schedule for the New Year period


28th December 2016 (Wednesday) 10am - 5pm
29th December 2016 (Thursday) Closed
30th December 2016 (Friday) Closed
31st December 2016 (Saturday) Closed
1st January 2017 (Sunday) Closed
2nd January 2017 (Monday) Closed
3rd January 2017 (Tuesday) Closed
4th January 2017 (Wednesday) 10am - 5pm

For any problems during the New Year holiday period, please contact us by email or fax and we will respond as soon as we reopen on the 4th of January.

>> How To Contact Asahi Net

Alternatively, if you are able to communicate in Japanese, please consider contacting our Japanese support lines.

>> Support (Japanese)