Maintenance and Service Outages

Maintenance and Service Outages

Below, find a list of maintenance and service outages. This information and other support-related information is also supplied in a regular mailing called Support News.
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Time is based on the 24 hour clock.

Service Outages

The following is a list of outages of the past four weeks. We apologize for the inconvenience caused.

From To Detail
2020/07/13 11:33 2020/11/25 04:19 Some users may have been experiencing difficulties in receiving email.
*Please refer to this page for more details.
2020/11/27 09:36 2020/11/27 09:41 Asahi Net docomo Hikari 1 Gbps for Detached House, FLET'S Hikari Next Family and FLET'S Hikari Light connection services may have been unavailable in Kanagawa Pref. due to equipment failure at NTT EAST.
2020/11/25 04:00 2020/11/25 04:19 There may have been difficulties in receiving email.
2020/11/24 02:19 2020/11/24 02:36 Asahi Net docomo Hikari 1 Gbps for Detached House, FLET'S Hikari Next Family, FLET'S Hikari Light, FLET'S ADSL and FLET'S ISDN connection services may have been unavailable in Saga, Nagasaki, Kumamoto, Oita, Miyazaki and Kagoshima Pref.
2020/11/22 13:25 2020/11/22 14:19 Asahi Net docomo Hikari 1 Gbps for Detached House and all FLET'S connection services may have been unavailable in Okinawa Pref.
2020/11/22 11:32 2020/11/22 12:45 Asahi Net services may have been unavailable.
2020/11/18 00:42 2020/11/18 01:04 Asahi Net docomo Hikari 1 Gbps, FLET'S Hikari Next and FLET'S Hikari Light, FLET’S ADSL and FLET’S ISDN connection services may have been unavailable in Kagoshima Pref. due to equipment failure at NTT WEST.
2020/11/10 16:30 2020/11/10 16:35 Asahi Net docomo Hikari 1 Gbps, FLET'S Hikari Next and FLET'S Hikari Light connection services may have been unavailable in Yamagata, Fukushima and Niigata Pref.
2020/11/10 15:50 2020/11/10 15:53 There may have been difficulties in connecting for some connection services.
2020/11/09 20:09 2020/11/09 20:14 Asahi Net docomo Hikari 1 Gbps, FLET'S Hikari Next and FLET'S Hikari Light connection services may have been unavailable in Yamagata, Fukushima and Niigata Pref.
2020/11/08 12:50 2020/11/08 12:55 Asahi Net docomo Hikari 1 Gbps for Detached House, FLET'S Hikari Next Family and FLET'S Hikari Light connection services may have been unavailable in Yamagata Pref.
2020/11/05 21:01 2020/11/05 21:08 FLET'S ISDN connection service may have been unavailable in Iwate Pref. due to equipment failure at NTT EAST.
2020/08/06 // Some users may not be able to check their email which they first received after the occurrence date indicated in the very left column.

*We have sent a notification in writing to the applicable customers. We apologize for the inconvenience, but please see the sent document for details.

Emergency Maintenance

Date/Time: 2020/12/16 02:00 to 08:00
Area: Nationwide
Service: Account Maintenance service
Impact: During the maintenance period, confirmation of supplied service with postal code will not be available.
Date/Time: 2020/12/09 02:00 to 08:00
Area: Nationwide
Service: Account Maintenance service
Impact: During the maintenance period, confirmation of supplied service with postal code will not be available.


Maintenance

Maintenance is required for the strengthening of lines and equipment. During the times listed below it is possible for any new connection attempt to fail and for established connections to be disconnected. System maintenance is also performed every Thursday from 06:00 to 06:30.

Date/Time Detail
2020/11/25 03:00 to 2020/11/25 04:00 Area Nationwide
Service Online Account Maintenance, receiving email
Impact Services may be unavailable.
2020/11/25 02:00 to 2020/11/25 08:00 Area Nationwide
Service Account Maintenance service
Impact During the maintenance period, confirmation of supplied service with postal code will not be available.
2020/11/25 01:00 to 2020/11/25 02:00 Area Toyama, Gifu and Mie Pref
Service Asahi Net docomo Hikari 1 Gbps for Detached House, FLET'S Hikari Next Family and FLET'S Hikari Light connection services
Impact Services may be unavailable.
2020/11/25 01:00 to 2020/11/25 02:00 Area Ishikawa and Wakayama Pref
Service Asahi Net docomo Hikari 1 Gbps for Detached House, FLET'S Hikari Next Family, FLET'S Hikari Light, FLET'S ADSL and FLET'S ISDN connection services
Impact Services may be unavailable.
2020/11/25 01:00 to 2020/11/25 02:00 Area Aichi Pref
Service Asahi Net docomo Hikari 1 Gbps for Apartment, FLET'S Hikari Next Mansion, FLET'S ADSL and FLET'S ISDN connection services
Impact Services may be unavailable.
2020/11/25 01:00 to 2020/11/25 02:00 Area Osaka Pref
Service FLET'S ADSL and FLET'S ISDN connection services
Impact Services may be unavailable.
2020/11/25 01:00 to 2020/11/25 02:00 Area Fukui, Shiga, Nara, Tottori, Shimane, Okayama, Hiroshima, Yamaguchi, Tokushima, Kagawa, Ehime, Kochi, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima and Okinawa Pref
Service Asahi Net docomo Hikari 1 Gbps, FLET'S Hikari Next, FLET'S Hikari Light, FLET'S ADSL and FLET'S ISDN connection services
Impact Services may be unavailable.
2020/11/20 00:00 to 2020/11/20 06:00 Area Hiroshima Pref.
Service Asahi Net docomo Hikari 1 Gbps, FLET'S Hikari Next, FLET'S Hikari Light connection services.
Impact Services may be unavailable.
2020/11/19 03:00 to 2020/11/19 04:00 Area Nationwide
Service Credit Card registration
Impact Credit Card registration may be unavailable.

Links to Maintenance/Outage Pages (linked pages will be in Japanese)


NTT's FLET'S ISDN, FLET'S ADSL and B FLET'S services

Neo-Discount ADSL

ADSL Tokai service

au Hikari service

WiMAX 2+

NTT DOCOMO

Wi-Fi Wi2 service

IP-Phone-C service

Hikari TV service