Maintenance and Service Outages

Maintenance and Service Outages

Below, find a list of maintenance and service outages. This information and other support-related information is also supplied in a regular mailing called Support News.
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Time is based on the 24 hour clock.

Service Outages

The following is a list of outages of the past four weeks. We apologize for the inconvenience caused.

From To Detail
2021/02/25 12:08 2021/02/25 12:11 Our Web site (asahi-net.jp) was unavailable.
2021/02/24 14:39 2021/02/24 14:43 Asahi Net docomo Hikari 1 Gbps for Detached House, FLET'S Hikari Next Family and FLET'S Hikari Light connection services may have been unavailable in Osaka Pref. due to equipment failure at NTT WEST.
2021/02/18 06:30 // There is a possibility that some of our services are unavailable at this time. We are currently investigating the situation.

*We were able to confirm that no failure has occurred.
2021/02/18 06:00 2021/02/18 08:43 There may have been difficulties accessing the AsaBlo (blog) Service.
2021/02/15 13:54 2021/02/15 14:07 There may have been connection difficulties in some of the addresses of our internet connection services.
2021/02/02 11:24 2021/02/16 20:55 There were cases of Neo-SpamBlock service setting was unavailable.
2021/02/02 08:04 2021/02/04 13:12 The change request for Neo-SpamBlock settings made after the occurrence date/time shown on the left-hand side was not reflected on time.
*We have sent a notification email to the applicable email addresses. Please refer to that email for details.

Emergency Maintenance

Date/Time: 2021/03/11 06:00 to 2021/03/11 07:00
Area: Nationwide
Service: New connections to our internet services, online applications/requests, Web Mail Service, Unsolicited Email Folder, sending/receiving email, Homepage updates/changes
Impact: Services may be unavailable.


Maintenance

Maintenance is required for the strengthening of lines and equipment. During the times listed below it is possible for any new connection attempt to fail and for established connections to be disconnected. System maintenance is also performed every Thursday from 06:00 to 06:30.

Date/Time Detail
2021/03/18 03:00 to 2021/03/18 04:00 Area Nationwide
Service Credit Card registration
Impact Credit Card registration may be unavailable.
2021/03/11 00:00 to 2021/03/11 06:00 Area Nationwide
Service Asahi Net LTE (ANSIM) and ASAHI Net WiMAX2+ connection services
Impact Services may be unavailable.
2021/03/11 00:00 to 2021/03/11 06:00 Area East Japan
Service Neo-Discount ADSL connection service
Impact Service may be unavailable.
2021/03/11 00:00 to 2021/03/11 06:00 Area East Japan (excluding Tokyo)
Service Asahi Net docomo Hikari 1 Gbps, FLET'S Hikari Next, FLET'S Hikari Light, FLET'S ADSL, BB Entry and FLET'S ISDN connection services
Impact Services may be unavailable.
2021/03/11 00:00 to 2021/03/11 06:00 Area West Japan
Service Asahi Net docomo Hikari 1 Gbps, FLET'S Hikari Next, FLET'S Hikari Light, FLET'S ADSL, FLET'S ISDN and Neo-Discount ADSL connection services
Impact Services may be unavailable.
2021/02/27 06:00 to 2021/02/27 06:30 Area Nationwide
Service AsaBlo (blog) Service
Impact Services may be unavailable.
2021/02/25 06:00 to 2021/02/25 07:00 Area Nationwide
Service New connections to our internet services, online applications/requests, Web Mail Service, Unsolicited Email Folder, sending/receiving email, Homepage updates/changes
Impact Services may be unavailable.
2021/02/23 01:00 to 2021/02/23 06:00 Area Nationwide
Service Credit Card registration
Impact Credit Card registration may be unavailable.
2021/02/19 04:00 to 2021/02/19 05:00 Area Nationwide
Service Credit Card registration
Impact Credit Card registration may be unavailable.
2021/02/18 06:00 to 2021/02/18 07:00 Area Nationwide
Service New connections to our internet services, online application/request, Web Mail Services, Unsolicited Email Folder, sending/receiving email, Website update/change
Impact Services may be unavailable.
2021/02/12 01:00 to 2021/02/12 06:00 Area Nationwide
Service Credit Card registration
Impact Credit Card registration may be unavailable.
2021/02/09 00:00 to 2021/02/09 06:30 Area Ishikawa,Okayama Pref
Service Asahi Net docomo Hikari 1 Gbps for Detached House, FLET'S Hikari Next Family and FLET'S Hikari Light connection services
Impact Services may be unavailable.

Links to Maintenance/Outage Pages (linked pages will be in Japanese)


NTT's FLET'S ISDN, FLET'S ADSL and B FLET'S services

Neo-Discount ADSL

ADSL Tokai service

au Hikari service

WiMAX 2+

NTT DOCOMO

Wi-Fi Wi2 service

IP-Phone-C service

Hikari TV service