Support Line Congestion Status

The following chart shows congestion status of our English Customer Support line.

  • Easy to connect:Easy to connect
  • Relatively easy to connect:Relatively easy to connect
  • Difficult to connect:Difficult to connect
Day/
Time
10 a.m. 11 a.m. 12 p.m. 1 p.m. 2 p.m. 3 p.m. 4 p.m.
Mon Difficult to connect Difficult to connect Difficult to connect Difficult to connect Difficult to connect Difficult to connect Difficult to connect
Tue Difficult to connect Difficult to connect Difficult to connect Difficult to connect Difficult to connect Difficult to connect Difficult to connect
Wed Difficult to connect Difficult to connect Difficult to connect Difficult to connect Difficult to connect Difficult to connect Difficult to connect
Thu Difficult to connect Difficult to connect Difficult to connect Difficult to connect Difficult to connect Difficult to connect Difficult to connect
Fri Difficult to connect Difficult to connect Difficult to connect Difficult to connect Difficult to connect Difficult to connect Difficult to connect

[As of June 2019]

Currently, our English Customer Support line is very busy and you may have difficulties reaching us by phone.
You may use our Accounts and Services page to make changes to your Asahi Net account, such as updating your contract. A Settings Guide page for Internet settings and a FAQ page are also available; you may find the answer to your inquiry on those pages.

If you have difficulties reaching us by phone, please use one of our contact forms to send us your inquiry.

To return to Asahi Net English Customer Support contact information click here.