Support Line Congestion Status
The following chart shows congestion status of our English Customer Support line.
Depending on the time you call our support line you may be kept waiting for an agent to take your call. Please use the guide below to help you to determine the best time to make your call.
- ：Easy to connect
- ：Relatively easy to connect
- ：Difficult to connect
|10 a.m.||11 a.m.||12 p.m.||1 p.m.||2 p.m.||3 p.m.||4 p.m.|
[As of April 2020]
In order to prevent the spread of novel coronavirus, we are currently taking measures by reducing our Customer Services.
Please note that it may be difficult to get through by phone.
You may use our Accounts and Services page to make changes to your Asahi Net account, such as updating your contract. A Settings Guide page for Internet settings and a FAQ page are also available; you may find the answer to your inquiry on those pages.
If you have difficulties reaching us by phone, please use one of our contact forms to send us your inquiry or request a callback.