Support Line Congestion Status

The following chart shows congestion status of our English Customer Support line.
Depending on the time you call our support line you may be kept waiting for an agent to take your call. Please use the guide below to help you to determine the best time to make your call.

  • Easy to connect:Easy to connect
  • Relatively easy to connect:Relatively easy to connect
  • Difficult to connect:Difficult to connect
Day/
Time
10 a.m. 11 a.m. 12 p.m. 1 p.m. 2 p.m. 3 p.m. 4 p.m.
Mon Difficult to connect Relatively easy to connect Relatively easy to connect Relatively easy to connect Relatively easy to connect Relatively easy to connect Difficult to connect
Tue Relatively easy to connect Relatively easy to connect Easy to connect Easy to connect Relatively easy to connect Relatively easy to connect Difficult to connect
Wed Easy to connect Relatively easy to connect Easy to connect Relatively easy to connect Easy to connect Relatively easy to connect Easy to connect
Thu Easy to connect Easy to connect Relatively easy to connect Easy to connect Relatively easy to connect Easy to connect Relatively easy to connect
Fri Easy to connect Easy to connect Relatively easy to connect Easy to connect Relatively easy to connect Relatively easy to connect Relatively easy to connect

[As of June 2020]

In order to prevent the spread of novel coronavirus, we are currently taking measures by reducing our Customer Services.
Please note that it may be difficult to get through by phone.

Reference: Reducing Customer Services for the Infection Control of the Novel Coronavirus (COVID-19)

You may use our Accounts and Services page to make changes to your Asahi Net account, such as updating your contract. A Settings Guide page for Internet settings and a FAQ page are also available; you may find the answer to your inquiry on those pages.

If you have difficulties reaching us by phone, please use one of our contact forms to send us your inquiry or request a callback.