Technical support inquiries

What this form is for

Use this form to tell us about technical problems you are experiencing, or to ask us technical questions about services you are thinking to use.

How to use the form

Please complete as much of the form as you can, and in as much detail as possible. The more information you supply, the more chance we can swiftly and accurately assist you. After supplying all essential data, press the Send button.


  • Items marked * are essential. Please complete them.
  • Please tell us how you want to be contacted. Note that depending on the content of the inquiry it may take some time to contact you.
  • Personal information you supply here such as your name, telephone number, fax number, email address and nature of your inquiry will be kept on record so that we can handle your inquiry. We will also use the information to enable us to promptly deal with future inquiries you may have.
  • Your personal information is handled in accordance with our Asahi Net Personal Information Protection Policy.

1. Your information

Name * First
Are You a Member?

Asahi Net ID

2. Contact information

Method of Contact
E-mail Address *
Please enter in lower-case characters
Telephone Number *
FAX Number
Confirmation Number
If you received a confirmation number, please enter it here

3. Your system

Type of Connection Service
Access Point Number
Service, if you chose Other above
Make / Model of Modem,TA,Router
Make / Model of Computer
Operating System
Browser Name
E-mail Client Name
FTP Client Name

4. Date and time of the problem

Date / Time of Problem
Eg. 2015/12/31 11:30-14:00
Error Message / Number

5. Contact telephone number

If you'd like us to call you regarding your inquiry, please supply your contact telephone number and the day/time you would like our call. We can't guarantee that we will be able to make the call at the time you request, but we will do our best to do so.

Telephone Number
Day Call Required
English customer support is available Monday through Friday, excluding national holidays and Asahi Net holidays.
Time Call Required
English customer support hours are 10:00am to 5:00pm (Japan time).

6. Details of the problem / your questions

Your Comments *
About the handling of personal information
Asahi Net, Inc. handles our customer's personal information appropriately, as explained below. After confirming our policy, please give your consent.