Technical Support Inquiries

This form is for inquiries on technical support concerning internet services provided from Asahi Net.

Please complete this form with the required information and press the submit button.

* Fields marked with an asterisk (*) are required to be filled in.

  • Personal information you have provided here will be used to process your inquiry, and will be recorded to process further inquiries you may have regarding the reply of this inquiry.
  • Please kindly note that we may not be able to reply instantly depending the details of your inquiry.

Please fill out your information below

Name *
Asahi Net ID *
How would you like us to contact you? *
Phone numberPlease enter a valid land-line or mobile phone number in Japan. *
- -
Preferred dates and times to receive our call. *
  • Please fill in all three choices.
  • Please note that we may not be able to call you during the timeframe you have requested.
Email address *

Please fill out the operating environment below

Name of the service you are currently using
Access Point Number
Manufacturer/model of modem, router, device
Manufacturer/model of computer
OS
Browser
Email software
FTP client

Please fill out details of your inquiry

When did the trouble occur?
Error message/number
Inquiry details *
Handling of Personal Information
Asahi Net, Inc. shall handle customers’ personal information appropriately in accordance with the Handling of Personal Information (Japanese). Please read and give consent to the policy below.

  • Confirm
    (Proceed to next step)

  • Enter Information
  • Confirm Entry
  • Complete
Call us in English!
03-6631-0861
Open 10am to 5pm weekdays.
if using a NTT landline call. 0120-577-135

Support Line Congestion Status