General service-related inquiries

What this form is for

To tell us about questions you have about our service.

How to use the form

Please complete as much of the form as you can, and in as much detail as possible.
The more information you supply, the more chance we can swiftly and accurately assist you.

After supplying all essential data, press the Send button.


  • Items marked * are essential. Please complete them.
  • Please tell us how you want to be contacted. Depending on the content of the problem it may take some time to contact you.
  • Personal information you supply here such as your name, telephone number, fax number, email address and nature of your inquiry will be kept on record so that we can handle your inquiry. We will also use the information to enable us to promptly deal with future inquiries you may have.
  • Your personal information is handled in accordance with our Asahi Net Personal Information Protection Policy.

1. Your name

Name *
Are you a member?

Asahi Net ID

2. Your contact information

E-mail address *
Please enter in lower-case characters
Telephone number *
Fax number

3. The services you may have applied for/be using

Service applied for
Confirmation number
If you received a confirmation number, please supply it here

4. Contact telephone number

If you'd like us to call you regarding your inquiry, please supply your contact telephone number and the day/time you would like our call. We can't guarantee that we will be able to make the call at the time you request, but we will do our best to do so.

Telephone number
Day call required
English customer support is available Monday through Friday, excluding national holidays and Asahi Net holidays.
Time call required
English customer support hours are 10:00am to 5:00pm (Japan time).

5. Your question

Your comments *
About the handling of personal information
Asahi Net, Inc. handles our customer's personal information appropriately, as explained below. After confirming our policy, please give your consent.