General Service-Related Inquiries

Currently, our English Support desk is very busy and you may have trouble reaching us by phone.

Also, it may take around a week for us to return your calls or reply to your inquiries.

We apologize for the inconvenience caused.

This form is for general inquiries on internet services provided from Asahi Net.

Please complete this form with the required information and press the submit button.

* Fields marked with an asterisk (*) are required to be filled in.

  • Personal information you have provided here will be used to process your inquiry, and will be recorded to process further inquiries you may have regarding the reply of this inquiry.
  • Please kindly note that depending on the details of your inquiry it may take time for us to respond.

For inquiries on availability of internet services, please click here

Please fill out your information below

Name *
How would you like us to contact you? *
Phone numberPlease enter a valid land-line or mobile phone number in Japan. *
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Please let us know your preferred dates and times for receiving our call.
  • Currently, our English Support desk is very busy and it may take around a week for us to return your call. We apologize for the inconvenience caused.
Email address *
Name of the service you wish to inquire on
Inquiry details *
Handling of Personal Information
Asahi Net, Inc. shall handle customers’ personal information appropriately in accordance with the Handling of Personal Information (Japanese). Please read and give consent to the policy below.

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Call us in English!
03-6631-0861
Open 10am to 5pm weekdays.
if using a NTT landline call. 0120-577-135

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