Asahi Net's English telephone support and contact information

English telephone 03-6631-0861
(For calls from a mobile phone, IP-Phone or public phone.)
(If calling from outside Japan, call +81-3-6631-0861)
0120-577-135
(For calls from a NTT landline in Japan)
Lines are open from 10:00am to 5:00pm (Japan time), Monday through Friday, excluding national holidays and Asahi Net holidays.

Please read the following before you call!
If you are a member, if possible please have your Asahi Net User ID ready. Examples are AB3C-DEFG, U1234AB567C. To handle inquiries such as the re-issuance of a password or other change to an account we will need to confirm your name, date of birth, postal address, etc.

Support Line Congestion Status

Holidays in Japan 2017

English telephone support is not available on weekends and also will not be available on these national holidays.

1st-3rd January 2017 (New Year's Holiday Period)
9th January 2017 (Coming of Age Day)
11th February 2017 (National Foundation Day)
20th March 2017 (Spring Equinox Day)
29th April 2017 (Showa Day)
3rd May 2017 (Constitution Memorial Day)
4th May 2017 (Greenery Day)
5th May 2017 (Children's Day)
17th July 2017 (Marine Day)
11th August 2017 (Mountain Day)
18th September 2017 (Respect for the Aged Day)
23rd September 2017 (Autumn Equinox)
9th October 2017 (Sports Day)
3rd November 2017 (Culture Day)
23rd November 2017 (Labor Thanksgiving Day)
23rd December 2017 (Emperor's Birthday)


Do you need customer or technical support?

Click a link to find the answer to your question on our English-language Web pages.

>> Frequently Asked Questions
>> Administrative Questions
>> E-mail
>> Homepage
>> Internet Software Guide
>> Troubleshooting


Do you have a service-related problem?

Click here and tell us about the problem


Do you have a technical problem?

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E-mail address eap-net@asahi-net.or.jp
FAX 03-3541-5632
Mailing address Asahi Net, Inc.
Kabukiza Tower 21F
Ginza 4-12-15, Chuo-ku
Tokyo 104-0061 JAPAN
Japanese technical
support telephone
0120-577-126
(for calls from a fixed telephone line)
03-6631-0858
(for calls from PHS, cell phone or public phone)

Open from 10:00am to 5:00pm (Japan time), every day.
Japanese customer
support telephone
0120-577-108
(for calls from a fixed telephone line)
03-6631-0856
(for calls from PHS, cell phone or public phone)

Open from 10:00am to 5:00pm (Japan time), Monday through Friday, excluding national holidays in Japan.