Information about other Internet Providers

We recommend you contact your Provider as soon as possible about your intention to cancel as it may take several weeks from making your request to it being completed.

A list of Providers and cancellation methods

Provider Cancellation Method Contact Points
  • 1. Carry out formalities at the Customer Support Desk.
  • 2. Carry out formalities by telephone.
Customer Service Desk

Hours: 9am to 9pm (excluding year-end holiday).
Yahoo!BB Make the cancel request by phone, complete paperwork thereafter. SoftBankBB Information Center
(Cell phone and PHS)

* A dedicated line for those without telephone subscription rights.

Hours: 10am to 6pm (open 365 days a year)
@nifty Carry out procedures from the member support page. @nifty Customer Service Desk
03-5860-7600(Cell phone and PHS)

Hours: 9am to 9pm (open 365 days a year)
  • 1. By telephone
  • 2. By email
  • 3. By postal mail
plala Dial
009192-33 (Customers using Windows)
009192-34 (Customers using Mac)
03-5954-5330 (If the above numbers are unavailable)

Hours: 12am to 12pm (weekdays),
12am to 9pm (weekends and holidays),
* Excluding 3rd May to 5th May,
year-end holiday (29th December to 3rd January).
BIGLOBE Carry out procedures from the member support page. BIGLOBE Customer Support Information Desk
0120-86-0962 (General subscriber phones)
03-6385-0962 (If the above number is not unavailable)

Hours: 9am to 9pm (open 365 days a year)
  • 1. Request the cancel application form from the member support page, complete and submit.
  • 2. On-line cancellation is available for some plans.
So-net Support Desk
(General subscriber phones/cell phones/PHS)
(So-net phone and other IP phone)

Hours: 9am to 7pm, except 1st January,
2nd January and maintenance days.