Charges/Discounts｜Asahi Net FTTH with FLET'S｜Internet Service Provider in Japan - English Signup and English Customer Service

[Minimum usage period] Minimum usage period for this course is 12 months (one year). If you are cancelling the service within 12 months including the service opening month, penalty charge of 2,000 yen (non-taxed) will be billed.

• Mansion type plan (Plan 1, Plan 2, Mini) is determined by the number of households in the apartment building that are expected to contract to use the service. (Plan 1: 8 contracts and above; Plan 2: 16 contracts and above; Mini: 4 contracts and above).
• The maximum communication speed depends on the type of FLET’S Hikari line. The maximum communication speeds 200 Mbps-1 Gbps are the maximum according to technical standards and does not indicate the effective speed. Actual connection speed when using the internet may slow down significantly depending on your communication environment (device specification, etc.) and traffic congestion.
• Above are monthly charges when Hikari Hajime Wari discount is applied. Hikari Hajime Wari (Hikari starter’s discount) is a long-term subscription discount program where monthly charges for NTT West FLET’S Hikari are discounted according to the number of years subscribed. There is a need to apply through NTT West in order to use the service. For details, please refer to NTT West’s website of Long-term Subscription Discount Program Hikari Hajime Wari.
• Above are charges when FLET'S Atto Wari discount, which offers discounts of the monthly charge, is applied. There are conditions (applicable service, installation duration, etc.) in order to apply the discount. For details, please refer to NTT West’s website. (Japanese)
• [Typical initial installation charge] The pricing plan and connection speed will be determined by building conditions. Depending on the content of the initial installation work, it is possible for a discount not to be available or for the discounted amount to be different from what is on offer. If installation take place on a weekend or public holiday, an additional 3,300 yen will be charged that will be billed with the first payment. The charge for installation done at the year-end will be different. It is possible to choose to make one lump-sum payment for the initial installation work instead of making monthly payments (the total amount paid is the same). It is also possible to stop monthly installment payments and make a lump-sum payment for the total remaining payments. If you cancel FLET'S Hikari without completing the payment of all installments you will be required to pay the total of the outstanding payments in one lump sum.