Internet Service Provider in Japan - English Signup and English Customer Service
Telephone Relay Service System
What is Telephone Relay Service?
Telephone Relay Service is a service which enables users with hearing or speech disabilities to communicate with others over telephone through an interpreter who interprets sign language or text.
What is Telephone Relay Service System?
With the Act on Facilitating the Use of Telephones by the Hearing Impaired, etc. (Act No. 53 of 2020), a system was set up for Telephone Relay Services. The system is intended to allocate grants for operations of Telephone Relay Services to its provider appointed by the Minister of Internal Affairs and Communications (MICT), and these grants are funded by telephone providers.
In association with the enforcement of Telephone Relay Service System, Telephone Relay Service charge is billed to members using the services to which the system applies, starting from July 2021.
Please refer to the following pages for details of Telephone Relay Service.
Ministry of Internal Affairs and Communications (MICT) (in Japanese)
Affected Services
1）IP-Phone-C
- Telephone Relay Service charge will apply starting the day a 050 number is assigned.
2）Asahi Net WiMAX 2+
- Telephone Relay Service charge will apply starting the day the service is opened.
3）Asahi Net LTE
- Telephone Relay Service charge will apply starting the day the service is opened.
- 020 numbers (phone numbers starting with 020) are excluded from charges related to Telephone Relay Service, as stipulated by the ordinance of Ministry of Internal Affairs and Communications. Accordingly, Asahi Net will not bill Telephone Relay Service charge to 020 numbers.
For details on 020 numbers, please refer to the following webpage.
Establishment of Special Numbers, including M2M-dedicated Numbers (in Japanese)
* For those members using Asahi Net WiMAX 2+ and Asahi Net LTE (ANSIM), a monthly Telephone Relay Service charge is billed as listed in the chart below on per contract basis.
Telephone Relay Service Charge
| FY | Month/Price (Unit: yen) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021 | 2021 | 2022 | ||||||||||
| Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Jan | Feb | Mar | |
| - | - | - | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 0 | 0 | |
Billing
Telephone Relay Service charge will be billed together with Asahi Net service charges.
* This is a translation of the original Telephone Relay Service in Japanese. If there is any conflict between the original and the translation, the original shall prevail.
