Below is a list of frequently asked questions (FAQ) about our service. If your question is not on these pages, please contact ASAHI Net.

Questions People Ask Before Signing-up

• Services
• Charges
• Signing up
• About ASAHI Net

Administrative Questions

• Account Maintenance (Individual Members)
• Account Maintenance (Business Service Users)
• Course/Plan Change
• Cancellation of ASAHI Net Account (Individual Members)
• Cancellation of ASAHI Net Account (Business Service Users)
• Moving Home and Your Internet Connection

Campaigns

• Campaigns

Connection Services (fixed line)

• FTTH with FLET'S
• B FLET'S, FLET'S Hikari Next, FLET'S Hikari Light, FLET'S Hikari Premium
• au Hikari (formerly Hikari one)
• FLET'S ADSL
• BB Entry
• ADSL eAccess / Lite ADSL eAccess / Discount ADSL eAccess
• ADSL ACCA / Lite ADSL ACCA
• ADSL Tokai / Lite ADSL Tokai
• FLET'S ISDN
• Dial-up Connection
• Overseas Access Point
• Fixed IP Address Option

Connection Services (mobile)

• ASAHI Net LTE
• ASAHI Mobile WiMAX
• Neo-Discount Mobile
• ASAHI Net Wi-Fi Wi2
• Other Mobile Connection

IP-Phone

• IP-Phone-F
• IP-Phone-C
• IP-TV-Phone-F

E-mail

• General
• SSL-Encryption

Security Service

• Spam
• Neo-SpamBlock Service
• Virus Check Service
• Virus Protection
• Security

Homepage Space

• General

Other Services

• AsaOne Groupware
• Hikari TV for ASAHI Net

Troubleshooting

• General