ASAHI Net : SUPPORT

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Support

Maintenance and Service Outage

Below, find a list of maintenance and service outages. This information and other support-related information is also supplied in a regular mailing called Support News.
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Are you a mobile phone user?
ASAHI Net's English mobile phone site also lists maintenance and service outages.
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Service Outages

We apologize for the inconvenience caused by these outages.

From	To	Detail
5/25 4:46	5/25 5:52	Our Account Maintenance serviceis was unavailable.
5/17 6:30	5/17 7:03	There were cases of Virtual Domain Web pages being unavailable.
5/10 14:25	5/10 14:30	Our Web site (asahi-net.jp) was unavailable.
4/30 03:18	4/30 03:38	There were cases of the AsaBlo service being unavailable.
4/30 02:04	4/30 02:30	There were cases of the AsaBlo service being unavailable.
4/30 00:40	4/30 01:26	There were cases of the AsaBlo service being unavailable.
4/28 17:53	4/28 18:03	There were cases of Virtual Domain Web pages being unavailable.
4/24 21:47	4/24 22:08	It was possible that our ex-ACCA Internet connection service in east Japan is unavailable due to a failure at eAccess.

Emergency Maintenance

There is currently no emergency maintenance planned.

Maintenance

Maintenance is required for the strengthening of lines and equipment. During the times listed below it is possible for any new connection attempt to fail and for established connections to be disconnected. System maintenance is also performed every Thursday from 06:00 to 06:30. On the first day of every month, between 03:00 and 05:00, use of our Account Maintenance services is also not possible due to maintenance.

Date	Time	Location	Service	Impact
6/7	4:00-6:00	Yamaguchi, Okinawa, Miyazaki	Flet's Hikari Next, Light connection services	One disconnection up to 20 minutes during this period.
6/7	2:00-4:00	Yamaguchi, Okinawa, Miyazaki	Flet's connection services except for Next Family and Light	One disconnection up to 20 minutes during this period.
6/7	2:00-4:00	Hokkaido	All Flet's connection services	One disconnection up to 20 minutes during this period.
5/24	6:00-6:30	West Japan	Flet's Hikari Premium connection services	One disconnection up to 3 minutes during this period.
5/24	6:00-6:30	West Japan	Flet's Hikari Next Mansion connection service	One disconnection up to 3 minutes during this period.
5/24	6:00-6:30	Shizuoka, Aichi, Hyogo, Fukuoka	Flet's Hikari Next Family connection service	One disconnection up to 3 minutes during this period.
5/24	6:00-6:30	Shizuoka, Aichi, Hyogo, Fukuoka	Flet's Hikari Light connection services	One disconnection up to 3 minutes during this period.
5/18	2:00-4:00	Tokyo	Flet's Hikari Next Family connection service	One disconnection during this period.
5/17	6:00-6:30	Tokyo	All Flet's connection services	One disconnection up to 1 minute during this period.
5/17	4:00-6:00	Kumamoto	Flet's Hikari Next, Light, Premium connection services	One disconnection up to 20 minutes during this period.
5/17	2:00-4:00	Kumamoto	Flet's connection services except for Next, Light, premium	One disconnection up to 20 minutes during this period.
5/17	2:00-4:00	Miyagi	All Flet's connection services	One disconnection up to 20 minutes during this period.
5/17	2:00-4:00	Okayama	Flet's connection services except for Next Family, Light	One disconnection up to 20 minutes during this period.

Links to Maintenance/Outage Pages (linked pages will be in Japanese)

NTT's FLET'S ISDN, FLET'S ADSL and B FLET'S services

ADSL eAccess service

ADSL ACCA service

ADSL Tokai service

T-Series Home service

Hikari one service

ASAHI Mobile WiMAX service

Discount Mobile service

NTT DOCOMO

IP-Phone-C service

Hikari TV service

Service outage/maintenance page