Maintenance and Service Outages

Maintenance and Service Outages

Below, find a list of maintenance and service outages. This information and other support-related information is also supplied in a regular mailing called Support News.
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Are you a mobile phone user?
Asahi Net's English mobile phone site also lists maintenance and service outages.
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Service Outages

We apologize for the inconvenience caused by these outages of the past 4 weeks.

From To Detail
2017/6/19 21:00 2017/6/20 00:00 Our FLET'S Next Family Internet connection service was unavailable within Kumamoto area.
2017/6/17 20:00 2017/6/17 23:00 Our FLET'S Next Family Internet connection service was unavailable within Kumamoto area.
2017/6/15 04:55 2017/6/17 16:59 There were cases of the Hikari TV Service for Asahi Net being unavailable in west japan.
2017/6/15 06:34 2017/6/15 06:58 Our FLET'S Hikari Next Family, FLET'S Hikari Light (Family, Mansion) Internet connection services were unavailable within Aichi and Osaka area.
2017/6/9 20:00 2017/6/9 23:00 Our FLET'S Next Family Internet connection service was unavailable within Kumamoto area.
2017/6/8 21:00 2017/6/9 01:00 Our FLET'S Next Family Internet connection service was unavailable within Kumamoto area.
2017/6/7 21:00 2017/6/8 01:00 Our FLET'S Next Family Internet connection service was unavailable within Kumamoto area.
2017/6/5 11:31 2017/6/8 15:31 There were delays in the sending of email to Outlook.com, Office365 and other mail services provided by Microsoft.
2017/6/5 18:22 2017/6/6 10:34 There was a case that the mail sending function by AsaOne could not be used.
2017/6/5 11:31 2017/6/6 11:10 Sending mail from our mail.asahi-net.or.jp server was not possible with some of our Internet connection services.
2017/5/30 21:15 2017/5/30 21:22 There were cases of our Account Maintenance service being unavailable.
2017/5/28 22:26 2017/5/28 22:33 Some of our services were unavailable.
2017/2/16 11:15 2017/5/30 19:36 There were some cases where sending email from dial-up connections was not possible.

Emergency Maintenance

Should we have an urgent need to do ad-hoc maintenance, we will write about it here.

Date/Time : 2017/06/23 06:00〜06:30
Location : Japan
Service  : All services.
Impact  : Two disconnections during this period.


Maintenance

Maintenance is required for the strengthening of lines and equipment. During the times listed below it is possible for any new connection attempt to fail and for established connections to be disconnected. System maintenance is also performed every Thursday from 06:00 to 06:30.

Date/Time Detail
2017/8/8 0:00 to 2017/8/8 4:00 Location Shizuoka
Service FLET'S connection services.
Impact Two disconnections during this period.
2017/7/11 5:00 to 2017/7/11 6:00 Location Hiroshima
Service FLET'S Hikari Next (Family, Mansion), FLET'S Hikari Light (Family, Mansion) connection services.
Impact One disconnection during this period.
2017/7/7 4:00 to 2017/7/7 6:00 Location Fukuoka
Service FLET'S Hikari Next (Family, Mansion), FLET'S Hikari Light (Family, Mansion) connection services.
Impact Several disconnections during this period.
2017/7/7 0:00 to 2017/7/7 4:00 Location Fukuoka
Service FLET'S connection services.
Impact Two disconnections during this period.
2017/7/7 0:00 to 2017/7/7 6:00 Location Shizuoka
Service FLET'S Hikari Next (Family, Mansion), FLET'S Hikari Light (Family, Mansion) connection services.
Impact Several disconnections during this period.
2017/6/30 2:00 to 2017/6/30 8:00 Location Tokyo
Service FLET'S Hikari Next Mansion, B FLET'S Basic connection services.
Impact Several disconnections up to 20 minutes during this period.
2017/6/28 21:00 to 2017/6/29 00:00 Location Japan
Service Asahi Net LTE (ANSIM)
Impact LTE (ANSIM) Account Maintenance service unavailable.
2017/6/23 2:00 to 2017/6/23 8:00 Location Tokyo
Service FLET'S Hikari Next Mansion, B FLET'S Business, BB Entry, FLET'S ISDN connection services.
Impact Several disconnections during this period.
2017/6/22 22:00 to 2017/6/23 00:00 Location Japan
Service Asahi Net LTE (ANSIM)
Impact LTE (ANSIM) Account Maintenance service unavailable.
2017/6/22 5:30 to 2017/6/22 6:30 Location Japan
Service All services
Impact Being unavailable up to 1 minute 4 times during this period.
2017/6/22 5:30 to 2017/6/22 6:30 Location Japan
Service POP,WebMail,I.email
Impact Being unavailable during this period.
2017/6/20 0:00 to 2017/6/20 1:00 Location Fukuoka
Service FLET'S Hikari Next Family, FLET'S Hikari Light (Family, Mansion) connection services.
Impact One disconnection during this period.
2017/6/16 0:00 to 2017/6/16 8:00 Location Tokyo
Service FLET'S Hikari Next Mansion, B FLET'S Basic, FLET'S ADSL connection services.
Impact Several disconnections up to 20 minutes during this period.
2017/6/15 2:00 to 2017/6/15 6:30 Location Japan
Service ALL connection services.
Impact Two disconnections during this period.
2017/6/14 02:00 to 2017/6/14 07:00 Location Japan
Service Account Maintenance service
Impact During the maintenance period, confirmation of supplied service with postal code will not be available.
2017/6/7 01:00 to 2017/6/7 06:00 Location Japan
Service Asahi Net LTE (ANSIM)
Impact LTE (ANSIM) Account Maintenance service unavailable.
2017/6/6 22:00 to 2017/6/7 00:00 Location Japan
Service Asahi Net LTE (ANSIM)
Impact LTE (ANSIM) Account Maintenance service unavailable.
2017/6/1 05:00 to 2017/6/1 06:00 Location Osaka
Service FLET'S Hikari Next (Family, Mansion), FLET'S Hikari Light (Family, Mansion) connection services.
Impact One disconnection during this period.
2017/5/30 00:00 to 2017/5/30 01:00 Location Aichi
Service FLET'S Hikari Next (Family, Mansion), FLET'S Hikari Light (Family, Mansion) connection services.
Impact One disconnection during this period.

Links to Maintenance/Outage Pages (linked pages will be in Japanese)


NTT's FLET'S ISDN, FLET'S ADSL and B FLET'S services

Neo-Discount ADSL

ADSL Tokai service

au Hikari service

Asahi Mobile WiMAX service

Neo-Discount Mobile service

NTT DOCOMO

Wi-Fi Wi2 service

IP-Phone-C service

Hikari TV service