Maintenance and Service Outages

Below, find a list of maintenance and service outages. This information and other support-related information is also supplied in a regular mailing called Support News.
>> Support News Subscription

Are you a mobile phone user?
Asahi Net's English mobile phone site also lists maintenance and service outages.
>> Asahi Net Mobile Phone Site

Service Outages

We apologize for the inconvenience caused by these outages of the past 4 weeks.

From To Detail
2017/5/28 22:26 2017/5/28 22:33 Some of our services were unavailable.
2017/5/24 18:00 2017/5/24 19:40 Some of IPv6 Internet services were unavailable because of DNS server trouble.
2017/5/11 12:20 2017/5/11 19:40 There were cases of Email cannot be received
2017/5/10 20:00 2017/5/10 23:00 It is possible that FLET'S connection services were unavailable in Kumamoto area.
2017/5/3 21:38 2017/5/3 22:08 There were cases of the AsaBlo service being unavailable.
2017/4/7 19:34 2017/5/2 19:21 Email could not be recieved through our popr.asahi-net.or.jp server.

Emergency Maintenance

Should we have an urgent need to do ad-hoc maintenance, we will write about it here.

Date/Time : 2017/04/07 04:00 to 2017/04/07 06:00
Area:Ehime
Service:FLET'S Hikari Next Family, FLET'S Hikari Light (Family, Mansion) connection services
Impact:Several disconnections up to 30 minutes during maintenance period.

Date/Time : 2017/04/25 21:00 to 2017/04/26 00:00
Area:Japan
Service:Asahi Net LTE (ANSIM)
Impact:Confirming and increasing (charge up) the data traffic is not possible during the maintenance period.

Date/Time : 2017/05/17 02:00〜07:00
Service:Account Maintenance service
Impact:During the maintenance period, confirmation of supplied service with postal code will not be available.

Date/Time : 2017/05/30 00:00 〜 2017/05/30 01:00
Area:Aichi
Service:FLET'S Hikari Next (Family, Mansion), FLET'S Hikari Light (Family, Mansion) connection services
Impact:One disconnection during this period.


Maintenance

Maintenance is required for the strengthening of lines and equipment. During the times listed below it is possible for any new connection attempt to fail and for established connections to be disconnected. System maintenance is also performed every Thursday from 06:00 to 06:30.

Date/Time Detail
2017/05/17 02:00 to 2017/05/17 07:00 Location Japan
Service Account Maintenance service
Impact During the maintenance period, confirmation of supplied service with postal code will not be available.
2017/5/16 5:00 to 2017/5/16 6:00 Location Shizuoka
Service FLET'S Hikari Next Family, FLET'S Hikari Light (Family, Mansion) connection services.
Impact One disconnection during this period.
2017/5/12 0:00 to 2017/5/12 8:00 Location Fukushima
Service FLET'S Hikari Next Mansion, B FLET'S Basic connection services.
Impact Several disconnections up to 20 minutes during this period.
2017/5/12 0:00 to 2017/5/12 8:00 Location Tochigi
Service FLET'S Hikari Next, B FLET'S (Family, Basic), FLET'S ADSL connection services.
Impact Several disconnections up to 20 minutes during this period.
2017/5/11 22:00 to 2017/5/12 0:00 Location Japan
Service Asahi Net LTE (ANSIM)
Impact LTE (ANSIM) Account Maintenance service unavailable.
2017/4/25 21:00 to 2017/4/26 0:00 Location Japan
Service Asahi Net LTE (ANSIM)
Impact LTE (ANSIM) Account Maintenance service unavailable.
2017/4/25 0:00 to 2017/4/25 3:00 Location Aichi
Service FLET'S Hikari Next Family, FLET'S Hikari Light(Family, Mansion) connection services.
Impact Several disconnections up to 20 minutes during this period.
2017/4/21 0:00 to 2017/4/21 3:00 Location Okinawa, Miyazaki
Service FLET'S Hikari Next Mansion, FLET'S Hikari Premium(Family, Mansion) connection services.
Impact Several disconnections up to 30 minutes during this period.
2017/4/14 0:00 to 2017/4/14 3:00 Location Kagoshima, Wakayama
Service FLET'S Hikari Next Family, FLET'S Hikari Light(Family, Mansion) connection services.
Impact Several disconnections up to 30 minutes during this period.
2017/4/11 0:00 to 2017/4/11 2:00 Location Yamaguchi
Service FLET'S Hikari Next Family, FLET'S Hikari Light(Family, Mansion) connection services.
Impact Several disconnections up to 30 minutes during this period.
2017/4/10 21:00 to 2017/4/11 0:00 Location Japan
Service Asahi Net LTE (ANSIM)
Impact LTE (ANSIM) Account Maintenance service unavailable.
2017/4/7 4:00 to 2017/4/7 6:00 Location Ehime
Service FLET'S Hikari Next Family, FLET'S Hikari Light(Family, Mansion) connection services.
Impact Several disconnections up to 30 minutes during this period.

Links to Maintenance/Outage Pages (linked pages will be in Japanese)


NTT's FLET'S ISDN, FLET'S ADSL and B FLET'S services

ADSL eAccess service

ADSL ACCA service

ADSL Tokai service

au Hikari service

Asahi Mobile WiMAX service

Neo-Discount Mobile service

NTT DOCOMO

Wi-Fi Wi2 service

IP-Phone-C service

Hikari TV service