Maintenance and Service Outages

Below, find a list of maintenance and service outages. This information and other support-related information is also supplied in a regular mailing called Support News.
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Are you a mobile phone user?
Asahi Net's English mobile phone site also lists maintenance and service outages.
>> Asahi Net Mobile Phone Site

Service Outages

We apologize for the inconvenience caused by these outages of the past 4 weeks.

From To Detail
2016/9/28 19:04 2016/9/28 19:36
2016/9/27 0:46 2016/9/27 1:29 Our FLET'S ISDN, FLET'S ADSL, and B FLET'S Fixed IP Internet connection service were unavailable within the Gifu area
2016/9/15 22:10 2016/9/15 22:25 Our Account Maintenance service was unavailable.
2016/9/13 5:22 2016/9/13 10:48 It was possible that our Internet connection services were unavailable in Kyoto area.
2016/9/13 4:36 2016/9/13 10:48 It was possible that our Internet connection services were unavailable in Shizuoka area.

Emergency Maintenance

Should we have an urgent need to do ad-hoc maintenance, we will write about it here.

10/1 0:00〜12:00
Service:Asahi Net LTE (ANSIM)
Impact:During the maintenance period, the following functions will not be available.
・ Charging additional data volume for the Asahi Net LTE (ANSIM) service.
・ Changing data plans for the Asahi Net LTE (ANSIM) service.


Maintenance is required for the strengthening of lines and equipment. During the times listed below it is possible for any new connection attempt to fail and for established connections to be disconnected. System maintenance is also performed every Thursday from 06:00 to 06:30.

Date/Time Detail
2016/10/21 0:00 to 2016/10/21 6:00 Location Nationwide
Service ASAHI Net WiMAX 2+ services (In case the Fixed IP address option is added)
Impact One disconnection up to 3 hours during this period.
2016/9/15 6:00 to 2016/9/15 6:30 Location Osaka
Service AsahiNet Hikari Family, FLET'S Hikari Next Family, FLET'S Hikari Light connection services
Impact One disconnection during this period.

Links to Maintenance/Outage Pages (linked pages will be in Japanese)


ADSL eAccess service

ADSL ACCA service

ADSL Tokai service

au Hikari service

Asahi Mobile WiMAX service

Neo-Discount Mobile service


Wi-Fi Wi2 service

IP-Phone-C service

Hikari TV service