au Hikari

No.0845

About this page

This page is for Asahi Net au Hikari users who want to confirm the settings they need to make an Internet connection.

A detailed setup guide is provided by KDDI (in Japanese) with their service and is available in PDF format by clicking here.

* Giga Type service users will use the Aterm BL190HW Home Gateway, however the layout and the configuration will be the same as shown below for the Aterm BL170HV.


The steps to making an Internet connection


Step 1 - Layout


au Hikari Home Course/au Hikari Giga Type service

au Hikari Home Course Layout

The layout shown above is for users of the au Hikari Phone service and Phone Portability option.

  • Use LAN cable of the straight type.
  • If not using the Phone Portability option then there is no need to have modular telephone cable connected to the Home Gateway.

au Hikari Mansion Course (V8/V16/Urban Renaissance types)

au Hikari Mansion Course V8/V16/Urban Renaissance Type Layout

The layout shown above is for users of the au Hikari Phone service and Phone Portability option.

  • Use LAN cable of the straight type.
  • Please ensure that the LINE side of the In-line filter is connected to the Splitter.
  • If the In-line filter is not connected then it is possible for disconnections or low throughput so please ensure you use the In-line filter.

au Hikari Mansion Course (E8/E16 types)

au Hikari Mansion Course E8/E16 Type Layout

The layout shown above is for users of the au Hikari Phone service and Phone Portability option.

  • Use LAN cable of the straight type.
  • If not using the Phone Portability option then there is no need to have modular telephone cable connected to the Home Gateway.

Step 2 - Computer (Client Side) Configuration


To have your computer recognize it is connected to the Home Gateway (Aterm BL170HV) you will need to make sure the computer's network settings allow an IP address to be obtained automatically. Please refer to the following guides for assistance with making the setting.

Step 3 - Computer (Client Side) IP Address Confirmation


You will need to make sure your computer has been assigned the correct IP address. Use the instructions below to find that out. In a normal assignment of an IP address you will find an address listed for each of the IP Address (e.g. 192.168.0.2), Subnet Mask (e.g. 255.255.255.0) and Default Gateway (e.g. 192.168.0.1) fields.

If no IP address is listed, or the IP address is listed as 0.0.0.0 it means the IP address has not been assigned to the network adapter properly and therefore an Internet connection is not possible. If the IP address starts with 169 then this also means the IP address has not been assigned to the network adapter properly. In both cases please make sure that all cabling is properly and firmly connected and make sure that the network adapter is enabled and functioning.

Windows XP/Windows Vista/Windows 7
Go to Start, select All Programs, Accessories, and then Command Prompt.
At the prompt, type in ipconfig, hit the Enter key on your keyboard. You will see the IP address displayed. When done, type Exit.

Mac OS X
Go to the Apple menu, select System Preferences and then Network.
The IP address will be displayed on the TCP/IP tab.

Step 4 - Confirm The Connection Is Working


Normal lamp status

Please confirm that the Home Gateway's Internet lamp is on and green. Open a Web browser (e.g. Internet Explorer) and make sure you can view Web pages.

What To Do If You Cannot Send Email


It is not possible to send email through Port 25 while connected to the au Hikari service. In this case please refer to the following guides to change the Outgoing mail server port setting to either 587 (our submission port) or 465 (SSL port). If using another Internet provider's Outgoing mail server please ask that company if they have a Submission port that you can use.

More information


Frequently Asked Questions

Contact


If despite having followed Steps 1 through 4 you are unable to make a au Hikari connection please use the following contact points to get assistance.

KDDI Customer Service Center (Japanese)

  • Connection, settings, failure of Phone service : 0077-7101
    (24 hour, no charge. Not available on weekends or public holidays)
  • Kaketsuke on-site support/connection, settings, failure of TV service : 0077-7084
    (24 hour, no charge. Not available on weekends or public holidays)

If there is no problem with the wiring or the status of the lamps on the Home Gateway but you are having problems with email or viewing Web pages, please contact Asahi Net.

Asahi Net Contact (English)